Customs Specialist

DSV - Global Transport and Logistics; Montreal (administrative region); On-site; CAD 53,100 - 64,900; Full time

Job summary

A leading logistics firm in Montreal is seeking a Customs Specialist responsible for managing the importation of shipments into Canada, adhering to CBSA regulations. This role involves tracking shipments, managing complex operations, and providing customer service in a collaborative environment. Ideal candidates will have 3-5 years of experience in customs brokerage, strong English language skills, and proficiency in both English and French. A commitment to quality, health, and safety practices is essential. Competitive salary starting at $59,000 plus benefits.

Qualifications

• 3-5 years of freight forwarding and/or customs brokerage experience required.
• Good command of English, both verbal and written.
• Ability to create collaborative engagements.

Responsibilities

• Set up and release assigned account shipments.
• Track and trace incoming shipments and communicate with clients.
• Provide final accounting to CBSA for assigned accounts.

Skills

English communication skills

Customer service orientation

Problem-solving skills

Team building

Organizational skills

Proficient in French

Education

High School Diploma or Equivalent

Certified Customs Specialist (CCS) Designation (in progress)

Tools

Microsoft Office Suite

Job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN – Saint-Laurent, Rue Beaulac

Job Posting Title: Customs Specialist

Time Type: Full Time

Compensation: Salary starting at $59,000 per year, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline***

Summary

Primary duty is to set up and release shipments imported into Canada across various modes of transportation containing a wide variety of commodities, paying close attention to the rules and regulations as set out by CBSA in the Customs Act.

Key Duties And Responsibilities

• Set up and release of assigned account shipments
• Able to manage more complex shipments, with some assistance
• Track and trace incoming shipments and communicating with clients as required
• Provide final accounting to CBSA for a set list of assigned accounts
• Arranging for payments of invoices to steamship lines, warehouses, government agencies
• Arranging for transportation of cargo once released, and maintaining trucker relationships to maximize partnerships
• Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
• Adhere to all Standard operating Procedures and Polices set in place by the department and organization
• Provide input and be an active participant at weekly team briefings

Quality, Health & Safety

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Qualifications

• Education and Experience
  • High School Diploma or Equivalent qualification
  • Working towards Certified Customs Specialist (CCS) Designation
  • 3-5 years of freight forwarding and/or customs brokerage experience
• Skills and Competencies
  • Good command, both verbal and written, English skills.
  • Ability to create collaborative engagements and active listening
  • Service oriented and able to resolve customer grievances
  • Strong interpersonal skills, building professional relationships internally and externally
  • Strong problem-solving skills and analytical skills
  • Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
  • Both a team builder and a team-player
  • Excellent organizational and time management skills
  • Ability to communicate effectively in a diverse multicultural environment.
  • Act as a role model for DSV values and adhere to the Code of Conduct
• Language and Computer Skills
  • Proficient in both English and French
  • Ability to communicate effectively in a diverse multicultural environment.
  • Microsoft Office suite

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].