Senior Customs Clearance & Compliance Specialist

Axxess International Inc.; Trois-Rivières; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Telecommuting 2 days a week

Group insurance

RRSP with employer contribution

Employee Assistance Program

7 personal days in addition to the 12–

Training supported by Axxess

Job summary

Axxess International Inc. in Canada is seeking a Custom Import Specialist to join our Canadian Customs team at our Quebec city office.

You will leverage a solid background in Canadian regulations, classification and valuation rules to ensure compliant, efficient customs clearance for import clients.

The role requires bilingual English/French communication and collaboration with internal teams to resolve issues and support onboarding.

Qualifications

• Minimum 7 years of relevant experience at a customs broker.
• Experience with ITM (Descartes) and/or document management systems.
• Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules.
• Computer proficiency: Office suite, including Excel.
• Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support.
• Bilingual EN/FR to communicate with all of our clients and colleagues in other provinces.
• Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently.
• Assets: CCS, CTCS.

Responsibilities

• Process and review files pending quality control to ensure compliance and accuracy
• Maintain and update client databases to support efficient customs clearance
• Monitor deadlines and ensure timely release of files
• Respond to client inquiries and follow up on missing or incomplete information
• Collaborate with internal departments to resolve operational issues
• Support client onboarding and maintain accurate client profiles
• Contribute to team development by training colleagues and identifying/correcting data errors

Skills

Customs clearance knowledge

Client service skills

Bilingual EN/FR

Problem solving

Priority management

Tools

Descartes ITM

Document management systems

Job description

Axxess International Inc. in Canada is seeking a Custom Import Specialist to join our Canadian Customs team at our Quebec city office.

You will leverage a solid background in Canadian regulations, classification and valuation rules to ensure compliant, efficient customs clearance for import clients.

The role requires bilingual English/French communication and collaboration with internal teams to resolve issues and support onboarding.