Customer Support Specialist

Uline; Ontario; On-site; Full time

Job summary

Join a leading company as a Customer Support Specialist, where you will provide exceptional service to customers through various communication channels. Enjoy a supportive environment with in-depth training, growth opportunities, and competitive pay ranging from $24 to $28 per hour. Uline offers comprehensive benefits and a collaborative workplace culture.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

Best-in-class facilities

First-class fitness center

Qualifications

• Prior customer service experience is a plus, but training is provided.
• Excellent problem-solving and communication skills required.

Responsibilities

• Process customer orders and handle account inquiries.
• Build business relationships with customers over phone, email, and chat.
• Recommend Uline's best solutions based on customer needs.

Skills

Problem-solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

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This range is provided by Uline. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $28.00/hr

Pay from $24 to $28 per hour with significant growth and earning potential!

Includes $2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.
• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
• Connect: Build strong relationships in our collaborative in-person setting with regular team events.
  
  

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.
  
  

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
  
  

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
  
  

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.
  
  

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale

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