Customer Support Representative II

Harvard Developments Corporation; Regina; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Pension and group RRSP

Children’s scholarship

Wellness program

Sunshine Days (3 per year)

Wellness reimbursement

On-site fitness facility

Comprehensive orientation and training

Continuing education opportunities

Job summary

Harvard Developments in Regina is hiring a Customer Support Representative II to join the Harvard Service team. The role focuses on delivering exceptional customer service as the first point of contact for clients and coordinating administrative support across the organization.

You will handle data entry, electronic filing, and contact management while developing proficiency in MS Office and various software systems.

Qualifications

• Proven customer service communication with professional demeanor.
• Accurate data entry, electronic filing and contact management.
• Strong computer skills and quick learner of new software.
• Team-oriented with attention to detail.
• Ability to adapt and learn in a dynamic environment.

Responsibilities

• Serve as the first point of contact for customers.
• Process and administer customer requests to the team.
• Maintain accurate records and data entry.
• Support MS Office and email usage.
• Learn new computer programs and systems quickly.

Skills

Exceptional Customer Service Skills

Strong Administrative Capabilities

Proficiency in Technology

Problem-Solving Mindset

Team Collaboration

Acute Attention to Detail

Adaptability and Willingness to Learn

Tools

MS Office Suite

Email platforms

Data entry systems

Contact management applications

Job description

Harvard Developments is hiring aCustomer Support Representative IIin Regina to join its Harvard Service team in providing an exceptional customer service experience. Are you a highly motivated individual who understands the value of customer service? A confident, friendly, mature, and professional person is perfect for the position we are recruiting.

Harvard is a full-service real estate management company recognized for its reputation in leadership, flexibility, quality, and performance. We currently oversee 9.0 million square feet of office, retail, and industrial properties throughout Western Canada, with offices in Winnipeg, Regina, Calgary, and Edmonton.

The Customer Service Representative is the first point of contact for our customers and handles the administration of each request to our team members. This position requires excellent communication, attention to detail and office skills; as well as a strong proficiency with computers including MS Office and email, electronic filing, data entry and contact management applications. As an innovative, ever-changing company, the successful candidate will also be a quick learner in new computer programs and systems.

What you will bring to the job:

1. Exceptional Customer Service Skills: A proven ability to communicate effectively, build rapport, and resolve customer inquiries with a confident, friendly, and professional demeanor.
2. Strong Administrative Capabilities: Skilled in managing data entry, electronic filing, and contact management systems with high accuracy and attention to detail.
3. Proficiency in Technology: Advanced experience with MS Office Suite, email platforms, and the ability to quickly adapt to new software and technology systems.
4. Problem-Solving Mindset: A proactive approach to addressing customer needs and resolving challenges efficiently, ensuring a seamless customer experience.
5. Team Collaboration: A commitment to working collaboratively with team members to achieve service excellence and support organizational goals.
6. Acute Attention to Detail: Exceptional ability to identify discrepancies, maintain accurate records, follow processes carefully, and ensure a high level of quality and accuracy
7. Adaptability and Willingness to Learn: A quick learner who thrives in a dynamic environment, eager to embrace new challenges and contribute to the company’s success.

What’s in it for you?

1. Monday to Friday, 7.5 hour shifts between 7:00am and 5:30pm
2. Additional benefits including pension, group RRSP, children’s scholarship and wellness program, and three Sunshine Days yearly for all Hill Companies employees;
3. Wellness Reimbursement and on-site fitness facility
4. Comprehensive orientation, training and support
5. Opportunities for continuing education and career advancement

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principle of work-life balance and involvement in the community is encouraged.

Harvard is committed to providing challenging and rewarding employment opportunities. If you feel you are the person we are looking for in this position.