Operations Manager

Harvard Developments; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Harvard Developments in Edmonton, Alberta is seeking an Operations Manager to lead its facility maintenance team. You will oversee daily operations for over 1 million sq ft of mixed-use properties, drive safety, service quality, and customer satisfaction.

The role requires strategic planning, budgeting, procurement, and coordinating maintenance and external trades. You will need strong leadership, communication, and problem-solving skills, with willingness to travel northern Alberta as needed.

Qualifications

• Six to eight years leading building operations with customer service focus.
• Experience with large-scale capital projects and maintenance planning.
• Strong communication, negotiation, and leadership abilities.

Responsibilities

• Lead maintenance teams and coordinating external trades to ensure safety and reliability.
• Deliver exceptional customer experiences while managing budgets and schedules.
• Develop and implement annual maintenance plans and reporting.
• Support procurement, best-value decisions, and long-range capital planning.
• Recruit, train, and develop a high-performing team with strong values.

Skills

Leadership

Safety & OH&S

Budgeting & Cost Control

Team Development

Procurement & Value Engineering

Vendor & Trades Coordination

Microsoft Office

Customer Service Focus

Communication & Negotiation

Tools

Microsoft Office

Job description

Harvard Developments has an immediate opening for an Operations Manager to join its facility maintenance team in Edmonton, Alberta. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg.

The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner.

The Operations Manager will

• Deliver customer satisfaction within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication;
• Oversee workplace safety, risk management, safety training, OH&S compliance and emergency preparedness;
• Lead and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations.
• Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner
• Recruit & develop a highly motivated team to excel in achieving Harvard’s vision, mission, promise and values, and the property owner’s expectations.

What you will bring to the job

• Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture.
• Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects.
• Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships;
• Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines;
• Advanced technological skills in a Microsoft Office workplace environment;
• A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence; and
• The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgement to achieve desired outcomes within schedule and budget, along with a willingness to travel throughout northern Alberta as required to support operations, service delivery and team leadership.

What you will receive from Harvard

• Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP;
• Additional benefits including use of company vehicle, children’s scholarship and a wellness program;
• Strong corporate values in a flexible, performance driven and merit-based work environment;
• Comprehensive orientation, training, and support; and
• Encouragement of lifelong learning through education and training opportunities.

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement.