Customer Support Associate

Kegshoe; Halifax; Remote; CAD 30,000 - 40,000; Part time

Job summary

Kegshoe is looking for a Customer Support Associate to assist customers in onboarding and maximizing the use of their platform. This entry-level role requires excellent communication and problem-solving skills, and offers flexible hours. You'll guide customers, resolve issues, and maintain the Help Center, contributing to customer satisfaction and retention in a growing company.

Qualifications

• Excellent written and verbal communication skills.
• Genuine enthusiasm for helping craft breweries.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve issues, coordinating with the development team.
• Guide new customers through onboarding.

Skills

Communication

Problem-Solving

Organizational Skills

Job description

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Kegshoe is seeking a friendly and detail-oriented Customer Support Associate for a flexible, contract role to assist customers in onboarding and maximizing the use of the Kegshoe platform.

Commitment: 10-15 hours per week, with potential for growth. Overlap with Central/Eastern time zones preferred.

What You'll Do: Play a key role in guiding customers, resolving issues proactively, and providing exceptional support that reflects our commitment to the brewing community. This role suits someone who enjoys problem-solving, values clear communication, and wants to impact customer satisfaction and retention in a fast-growing company.

Sample Tasks:

1. Respond to customer inquiries via email, chat, and phone, documenting conversations for future reference.
2. Troubleshoot and resolve issues, investigate bugs, and coordinate with the development team for complex problems.
3. Guide new customers through onboarding, including product demos and best practices.
4. Maintain and update the Help Center to ensure accurate self-serve support.
5. Collect and share user feedback with the product and development teams.
6. Collaborate with team members to ensure consistent messaging and a seamless customer experience.

To Apply: Submit your application via Workable, and tell us why you want to work at Kegshoe. Highlight your favorite local brewery or craft beverage if possible.

Requirements:

• Excellent written and verbal communication skills, with the ability to answer queries empathetically and promptly.
• Genuine enthusiasm for helping craft breweries succeed and eagerness to learn about the industry.
• Adaptability to handle varied responsibilities, from troubleshooting to relaying feedback.
• Strong organizational skills to manage multiple conversations across channels.
• Seeking a flexible, high-impact role at a company dedicated to supporting breweries worldwide.

Benefits: Not applicable for this role.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting