Customer Supply Chain Specialist

Sofina Foods Canada; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading food manufacturer in Canada is seeking a Customer Supply Chain Specialist. This entry-level position involves managing customer orders and ensuring satisfaction through effective communication and collaboration with various teams. Ideal candidates will possess 2-3 years in Customer Service/Sales and strong analytical skills. The company offers a full-time employment opportunity in Edmonton.

Qualifications

• 2-3 years’ experience in Customer Service/Sales within the Manufacturing industry.
• Outstanding communication skills: verbal, written, and listening.
• Proactive and able to operate independently.

Responsibilities

• Manage and process the order cycle accurately and efficiently.
• Collaborate with Operations and Logistics teams.
• Develop and maintain business relationships with customers.

Skills

Customer Service

Sales

Communication Skills

Data Collection

Analytical Skills

Tools

Microsoft Office

ERP Systems

Job description

Overview

Overview — Join to apply for the Customer Supply Chain Specialist role at Sofina Foods Canada.

Position Summary: Reporting to the Manager, Customer Supply Chain. The Specialist is responsible for processing and managing customers’ orders via telephone, e-mail, and online adjustments to fulfill shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently and providing an overall positive customer experience.

Responsibilities

• Manage and process the order cycle accurately and efficiently.
• Collaborate with Operations and Logistics teams to ensure daily orders are filled in full to meet customer requirements and maintain fill rate targets.
• Utilize the inventory management system to determine order requirements.
• Manage back orders.
• Problem solve with customers to ensure satisfaction.
• Upsell existing stock to minimize waste (short code).
• Sell available surplus product to customer replenishment teams.
• Perform order entry and claims management for a defined group or segment of accounts.
• Develop and maintain business relationships with customers and sales while providing excellent customer service.
• Provide data to Sales, including pricing, order status, holds/issues, backorders, and delivery information.
• Provide back up and support for others in the department for vacation relief, etc.

Qualifications

• 2-3 years’ experience in Customer Service / Sales within the Manufacturing industry.
• Experience with any ERP or CSB is an asset.
• Outstanding communication skills: verbal, written, and listening.
• Effective data collection and analytical skills.
• Proven ability to achieve challenging goals and objectives.
• Pro-active, able to take the initiative and operate independently.
• Able to prioritize multiple tasks to use time effectively.
• Ability to develop team spirit among associates.
• Excellent computer skills including Microsoft Office.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Food and Beverage Manufacturing