Customer Success & Technical Support Specialist

Valmar Machinery Inc; Salford; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth

Sustainability initiatives

Community outreach

Vendor discounts

Job summary

Linamar's Salford Group seeks a Customer Service Representative to deliver top-tier support for all Salford products. You will assist customers, process orders, and provide timely updates while collaborating with other departments in a fast-paced environment.

The role requires a diploma or degree and at least three years in customer service, with strong Excel and communication skills. A customer-focused team, competitive benefits, and career growth await.

Qualifications

• A minimum of three years of experience in a customer service role.
• Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
• Excellent oral and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
• Recommend parts and equipment based on customer needs and technical specifications.
• Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
• Offer estimates for spare parts and whole goods and assist customers with order placement.
• Accurately review and enter customer orders for spare parts and whole goods.
• Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
• Provide timely updates and information on the status of customer orders
• Maintain detailed documentation for all customer orders and interactions.

Skills

Customer service

Communication

Technical aptitude

Teamwork

Organizational skills

Excel

Independent work

ERP systems

Education

Diploma or degree in related field

Tools

ERP systems

Job description

Linamar's Salford Group seeks a Customer Service Representative to deliver top-tier support for all Salford products. You will assist customers, process orders, and provide timely updates while collaborating with other departments in a fast-paced environment.

The role requires a diploma or degree and at least three years in customer service, with strong Excel and communication skills. A customer-focused team, competitive benefits, and career growth await.