Customer Service Representative

Linamar Corporation; Guelph; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Benefits Package

Opportunities for Career Advancement

Community Outreach Programs

Vendor Discounts

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance their customer relations. In this pivotal role, you'll manage incoming calls, process orders, and collaborate with logistics to ensure smooth operations. Your strong communication and organizational skills will be vital in resolving customer inquiries and providing timely updates. This is an exciting opportunity to join a forward-thinking company that values innovation and teamwork, offering a supportive environment where you can grow your career and contribute to impactful projects. If you thrive in a dynamic setting and are passionate about customer service, this role is perfect for you.

Qualifications

• 1-2 years of customer service experience required.
• Experience in transportation industry is an asset.

Responsibilities

• Handle incoming customer calls and process load orders.
• Collaborate with logistics and dispatch to resolve issues.
• Provide timely updates on load information.

Skills

Customer Service Experience

Organizational Skills

Communication Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Education

Secondary School Diploma

Tools

Fleet Management System

Job description

Job Title: Customer Service Representative

Job Summary

The Customer Service Representative is responsible for taking incoming calls from customers, taking customer orders, answering questions and resolving customer problems as they arise while communicating with the dispatch and logistics departments regarding all new loads and load changes.

Responsibilities

1. Handle incoming customer calls, process new load orders, and input them into the Fleet Management System.
2. Verify all load information to ensure all necessary information is correct, such as weight, times and location.
3. Collaborate with logistics and dispatch to address and resolve outstanding issues.
4. Engage in problem solving and conflict resolution with customers as problems arise.
5. Review order list board for selected queries to ensure accuracy.
6. Provide customers with timely updates on load information.
7. Perform additional duties as assigned.

Academic/Educational Requirements

Completion of Secondary School Diploma.

Required Skills/Experience

1. 1 to 2 years of experience in a customer service role.
2. Experience in the transportation industry is an asset.
3. Experience with Microsoft Excel, Word, PowerPoint.
4. Strong organizational skills and attention to detail.
5. Excellent written and oral communication skills.

What Linamar Has to Offer

• Competitive Compensation
• Employee Benefits package includes but is not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Counsel
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us

Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey started in 1966 under the visionary leadership of our founder, and today, we remain committed to cultivating a culture of innovation and collaboration.

With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.

Job Info

• Job Identification 10674
• Job Category SG&A
• Posting Date 03/21/2025, 12:43 PM
• Locations 700 Woodlawn Road West, Guelph, Ontario, N1K 1G4, CA