Customer Care & Quality Support Specialist

Linde plc; Rimouski; On-site; CAD 38,000 - 48,000; Full time

Job summary

Linde Canada Inc. is seeking a Customer Service Representative (full time) to deliver exceptional customer care and quality control support across multiple channels. You will manage inquiries, maintain documentation, and coordinate with field personnel and cross-functional teams.

The role requires 2–4 years in sales and customer service, a strong focus on communication, and proficiency with Windows and Microsoft Office 365. Join a global leader committed to responsible service and sustainability.

Qualifications

• High school diploma or equivalent experience is required.
• College diploma is considered an asset.
• 2–4 years of experience in sales and customer service.
• Strong communication skills and ability to clearly convey ideas and information.
• Comfortable working in a cross-functional environment with teams across areas.
• Good working knowledge of IT tools, including Windows and Microsoft Office 365.

Responsibilities

• Deliver exceptional customer care and quality control across inbound inquiries.
• Manage inbound inquiries across multiple channels with a polite and professional demeanor.
• Oversee and respond to the Support mailbox to ensure timely resolutions.
• Maintain comprehensive, accurate documentation of customer issues for follow-up and resolution.
• Communicate with field personnel clearly, using concise bullet-point updates.
• Draft subject-specific emails outlining required actions as issues move through phases.
• Process credit and rebill requests with necessary approvals.

Skills

Customer service

Communication

Cross-functional collaboration

Education

High school diploma

College diploma

Tools

Windows

Microsoft Office 365

Job description

Linde Canada Inc. is seeking a Customer Service Representative (full time) to deliver exceptional customer care and quality control support across multiple channels. You will manage inquiries, maintain documentation, and coordinate with field personnel and cross-functional teams.

The role requires 2–4 years in sales and customer service, a strong focus on communication, and proficiency with Windows and Microsoft Office 365. Join a global leader committed to responsible service and sustainability.