Customer Care & Quality Support Specialist

Linde; Rimouski; On-site; CAD 38,000 - 52,000; Full time

Job summary

Linde Canada Inc. is seeking a Customer Service Representative for Rimouski, QC to deliver exceptional customer care and support across multiple channels. You will manage inquiries, document issues, and coordinate with field teams to ensure timely resolutions from a centralized mailbox and workflow.

This role emphasizes accuracy, professionalism, and confidentiality. The ideal candidate has 2–4 years in sales or customer service, strong communication skills, and familiarity with Windows and

Qualifications

• High school diploma or equivalent experience is required.
• College diploma is considered an asset.
• 2–4 years of experience in sales and customer service.
• Strong communication skills.
• Ability to work in a cross-functional environment.
• Good working knowledge of IT tools, including Windows and Microsoft Office 365.

Responsibilities

• Handle inbound inquiries across multiple channels with professionalism.
• Manage customer voicemails, respond, and take necessary actions for prompt resolution.
• Oversee the Support mailbox and deliver timely responses to inquiries.
• Maintain comprehensive and accurate documentation of all customer issues.
• Communicate with field personnel clearly and concisely to aid coordination.
• Draft subject-specific emails outlining required actions and update as issues progress.
• Process credit and rebill requests with necessary management approvals.

Skills

Customer service experience

Communication skills

Cross-functional collaboration

IT tools proficiency

Education

High school diploma or equivalent

College diploma (asset)

Tools

Windows

Microsoft Office 365

Job description

Linde Canada Inc. is seeking a Customer Service Representative for Rimouski, QC to deliver exceptional customer care and support across multiple channels. You will manage inquiries, document issues, and coordinate with field teams to ensure timely resolutions from a centralized mailbox and workflow.

This role emphasizes accuracy, professionalism, and confidentiality. The ideal candidate has 2–4 years in sales or customer service, strong communication skills, and familiarity with Windows and