Customer Service Representative

Salford Group; Salford; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including health

Job summary

Salford Group in Ontario is seeking a Customer Service Representative to provide top-tier support for all Salford products and assist customers with inquiries, orders, and parts recommendations.

Ideal candidates have 3+ years in customer service, strong Excel skills, and knowledge of agricultural equipment; excellent communication and organizational abilities are essential to thrive in a fast-paced environment.

Qualifications

• 3+ years of experience in customer service
• Knowledge of agricultural equipment and/or agriculture industry is an asset
• Strong computer skills including Microsoft Excel
• Excellent oral and written communication
• Excellent organizational and time management skills
• Ability to work independently and in a team
• Experience with large ERP systems is an asset
• Strong desire to help people

Responsibilities

• Provide comprehensive support for all Salford products and inquiries
• Recommend parts and equipment based on needs and specs
• Communicate professionally via phone and email
• Provide estimates for spare parts and whole goods
• Review and enter customer orders accurately
• Resolve customer concerns politely and efficiently
• Provide status updates on orders
• Maintain documentation for orders and interactions
• Manage call queue when at desk
• Collaborate with other departments to resolve issues
• Be flexible to peak times, holidays, and seasonal demands
• Accomplish other tasks as needed

Skills

Customer service

Excel

Communication

Organizational skills

Independent work

Technical aptitude

Teamwork

Help others

Agricultural knowledge

Education

Diploma or degree in related field

Tools

Excel

ERP systems

Job description

Job Title: Customer Service Representative

The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment.

Responsibility

• Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
• Recommend parts and equipment based on customer needs and technical specifications.
• Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
• Offer estimates for spare parts and whole goods and assist customers with order placement.
• Accurately review and enter customer orders for spare parts and whole goods.
• Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
• Provide timely updates and information on the status of customer orders
• Maintain detailed documentation for all customer orders and interactions.
• Enter and manage the call queue when working at your desk.
• Collaborate with other departments to resolve customer-related issues.
• Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
• Accomplish other tasks and serve as backup when needed

Academic/Educational Requirements

• Diploma or degree in related field, or equivalent experience

Required Skills/Experience

• A minimum of three years of experience in a customer service role
• Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
• Strong computer skills, including Microsoft Excel
• Excellent oral and written communication skills.
• Excellent organizational, time management skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong technical aptitude
• Experience with large ERP systems an asset
• Strong desire to help people

What Linamar Has To Offer

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Council
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us

At Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impact

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.