Customer Success Specialist - Order & AR Support

ADM; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid vacation

Job summary

ADM is hiring a Customer Service Representative in Mississauga, Ontario. This full-time, non-exempt role sits in the Commercial Division and focuses on delivering exceptional customer service across order entry, invoicing, and account support.

You will coordinate with mills and schedulers to ensure accurate orders, resolve issues, and assist sales with pricing and shipments. The position includes a complete benefits package and opportunities for professional development.

Qualifications

• HS Diploma or GED or equivalent.
• Experience in a sales environment.

Responsibilities

• Provide customer service across all aspects of the role.
• Liaise with mills and schedulers to ensure order accuracy and timeliness.
• Receive, price, and enter orders; generate invoices.
• Resolve customer issues and manage last minute changes.
• Help collect past due invoices and investigate charge backs.
• Assist sales in account management and spot pricing.
• Coordinate logistics with shipping, trucking groups, or carriers.
• Handle contract entry and document scanning for shipments.
• Manage and resolve customer complaints with prompt action.
• Support sales staff in all customer account activities.

Skills

Initiative

Accuracy

Results orientation

Strong collaboration

Learning ability

Attendance/Punctuality

Word/Excel/Outlook proficiency

Basic math/calculator use

Clear communication (spoken/written)

Education

HS Diploma or GED

Sales experience

Tools

Word

Excel

Outlook

Job description

ADM is hiring a Customer Service Representative in Mississauga, Ontario. This full-time, non-exempt role sits in the Commercial Division and focuses on delivering exceptional customer service across order entry, invoicing, and account support.

You will coordinate with mills and schedulers to ensure accurate orders, resolve issues, and assist sales with pricing and shipments. The position includes a complete benefits package and opportunities for professional development.