Customer Service & Order Coordination Specialist

Americold; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Job summary

Americold seeks a diligent Customer Service & Admin Associate in Mississauga to handle inquiries, process work orders, and coordinate shipments and inventory counts. You will bridge customers with internal teams to ensure accurate invoicing and order paperwork.

The role requires a high school diploma or GED, strong data entry, typing accuracy, and proficiency with Warehouse Management Systems and Microsoft Office.

Qualifications

• High school diploma or GED required.
• Minimum 0 years of experience in customer service or clerical support.
• Accurate typing and data entry skills required.
• Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
• Ability to operate desktop computers and office equipment required.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.
• Generate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.
• Verify computer-generated invoices to assure proper invoicing of accounts.
• Provide clerical support, such as overseeing paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads and maintain updated reports to ensure loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders.

Skills

Accurate typing

Data entry

Warehouse Management Systems

Microsoft Office

Education

High school diploma or GED

Job description

Americold seeks a diligent Customer Service & Admin Associate in Mississauga to handle inquiries, process work orders, and coordinate shipments and inventory counts. You will bridge customers with internal teams to ensure accurate invoicing and order paperwork.

The role requires a high school diploma or GED, strong data entry, typing accuracy, and proficiency with Warehouse Management Systems and Microsoft Office.