Customer Success & Solutions Specialist

Interface, Inc.; Belleville; On-site; CAD 36,000 - 63,000; Full time

Benefits offered by this job

Supplemental medical

Life and disability insurance

Retirement savings plan

Paid time off

Paid holidays

Job summary

Interface, Inc. is seeking a detail‑oriented Customer Service/Planning professional in Ontario to support production schedules, order entry, and client communications.

You will collaborate with Account Executives, customers, and internal teams to ensure timely, accurate processing of commercial transactions. Qualifications include a high school diploma (college degree preferred), five years in customer service or planning, and bilingual French/English preferred.

Qualifications

• Five years of experience in Customer Service or Planning.
• Bilingual in French and English preferred.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Experience with ERP/CRM systems and MS Office.

Responsibilities

• Provide excellence in communication and administrative support to client inquiries.
• Support service activities and sales management to achieve goals.
• Coordinate daily communication with Account Executives, Customers, and departments.
• Enter orders and manage order/project administration.
• Liaise with end-users, specifiers, dealers and related parties.
• Assist with production/purchasing coordination and logistics support.
• Use order processing, inventory systems, and CRM/ERP tools.
• Maintain high level of customer service and support company initiatives.

Skills

Interpersonal skills

Communication skills

Multitasking

Independent judgment

Analytical skills

Computer literacy

Education

High School Diploma

College degree preferred

Tools

Microsoft Word

Excel

Outlook

CRM systems

ERP systems

Job description

Interface, Inc. is seeking a detail‑oriented Customer Service/Planning professional in Ontario to support production schedules, order entry, and client communications.

You will collaborate with Account Executives, customers, and internal teams to ensure timely, accurate processing of commercial transactions. Qualifications include a high school diploma (college degree preferred), five years in customer service or planning, and bilingual French/English preferred.