Bilingual Customer Success & Excellence Associate

IMCD Group; Brampton; On-site; CAD 58,000 - 95,000; Full time

Job summary

IMCD Group Canada is seeking a Customer Excellence Associate to process customer orders, inquiries, and requests with accuracy and professionalism. You will work cross-functionally to meet customer expectations, manage timelines, and resolve issues in a fast-paced environment.

Responsibilities include order entry, communicating with customers about inventory and delivery, and supporting month-end activities to ensure on-time shipping and customer satisfaction.

Qualifications

• Experience handling customer orders, inquiries and complaints with accuracy.
• Strong communication and professional demeanor.
• Ability to prioritize, troubleshoot and resolve issues efficiently.

Responsibilities

• Enter and process customer orders with precision.
• Communicate inventory issues to customers and internal teams.
• Manage delivery dates and resolve discrepancies.
• Support month-end activities and reporting.

Skills

Customer service

Communication

Problem solving

Time management

Tools

Salesforce

CRM systems

Job description

IMCD Group Canada is seeking a Customer Excellence Associate to process customer orders, inquiries, and requests with accuracy and professionalism. You will work cross-functionally to meet customer expectations, manage timelines, and resolve issues in a fast-paced environment.

Responsibilities include order entry, communicating with customers about inventory and delivery, and supporting month-end activities to ensure on-time shipping and customer satisfaction.