Customer Success Specialist

E2IP TECHNOLOGIES; Montreal; Hybrid; CAD 48,000 - 72,000; Full time

Job summary

E2IP TECHNOLOGIES in Montreal is seeking a Customer Success Specialist to be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. The role emphasizes problem-solving, effective communication, and delivering excellence in service.

The position offers a hybrid work model, balancing in-office collaboration with remote work support. You will review orders, manage ECOs, and coordinate with engineering and production to maintain strong customer

Qualifications

• Essential: DEC in administration or minimum 4 years in a similar role.
• Essential: experience in a manufacturing environment.
• Essential: proficiency with Microsoft Office.
• Essential: knowledge of an ERP system.
• Essential: bilingual in French and English.
• Asset: knowledge of EPICOR system.

Responsibilities

• Review and validate orders through entry process (automated) and process orders.
• Confirm orders to customers.
• Open engineering change requests as needed (ECO).
• Follow up and review ECO information; escalate issues as needed.
• Track orders with planning and shipping to meet customer needs.
• Respond to customer inquiries by phone or email and resolve issues.
• Maintain customer satisfaction and positive relationships.

Skills

Bilingual - French & English

Education

DEC in administration

Tools

Microsoft Office

ERP system

EPICOR

Job description

We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities :

• Review and validate orders through entry process (automated), order processing;
• Confirms orders to customers;
• Opens engineering change requests as needed;
• Follows-up and review ECO information;
• Escalating issues to specialized teams;
• Tracks orders with the planning and shipping team to meet customer needs;
• Product forecasts/alignment with protect revenue quota;
• Authorizes the return of material; Resolving complaints or technical issues;
• Completes orders for production made externally;
• Responding to customer inquiries via phone, email;
• Resolving immediate customer issues or inquiries;
• Addresses customer complaints, troubleshooting, or providing assistance when needed, providing general support;
• Ensure customer satisfaction and maintain positive relationships.

Qualifications :

• Essential – DEC in administration or minimum 4 years of experience in a similar position
• Essential – Experience in a manufacturing environment
• Essential – Knowledge of the microsoft suite office
• Essential – Knowledge of an ERP system
• Essential – bilingualism (French & English)
• Asset – Knowledge of the EPICOR system

Employment Conditions:

Because your well-being fuels our success, we embrace a flexible hybrid model that blends connection and autonomy.

Enjoy an agile way of working that combines collaborative time in the office with remote work-supporting both performance and personal balance. Here, we don’t choose between career growth and well-being: we invest in both.

From ideation to manufacturing, we are redefining the boundaries between technology and design to deliver innovative Human-Machine Interface (HMI) and smart surface solutions to global leaders. We create new possibilities through innovations in printed electronics, materials science, advanced manufacturing processes, and embedded systems development-transforming the surfaces we touch in everyday life and simplifying how we interact with our physical environment.

Our team members are passionate about innovation, partnership, talent, and operational excellence. We continuously strive to improve in order to better support our customers. If you are growth-oriented and value a collaborative and innovative approach, you are likely a great fit for our team.