Global Customer Success & Operations Specialist

Interface; Belleville; On-site; CAD 36,000 - 63,000; Full time

Benefits offered by this job

Health and welfare benefits

Job summary

Interface is a global flooring and sustainability leader seeking an experienced administrative professional in Ontario to support customer inquiries, order processing, and planning activities. You will coordinate with sales, production and logistics to ensure accurate orders and timely deliveries, while maintaining exceptional service standards.

The role requires five years in customer service or planning, strong communication, and bilingual abilities (French/English) with proficiency in MS

Qualifications

• Minimum of five years of experience in Customer Service or Planning.
• Excellent communication skills and professional demeanor.
• Bilingualism in French and English is preferred.
• Ability to multi-task and work independently within procedures.

Responsibilities

• Provide excellence in communication and administrative support to inquiries.
• Support service activities and sales management to meet revenue goals.
• Coordinate daily with Account Executives, Customers, Warehouse, Scheduling and Planning.
• Enter and manage orders and projects in the system.
• Coordinate production, purchasing, logistics, and credit communications.
• Maintain customer service standards and participate in company initiatives.

Skills

Bilingual (French/English)

Customer service

Planning

Analytical skills

Excellent communication

Multi-tasking

Education

High School Diploma

College Degree preferred

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

ERP systems

Job description

Interface is a global flooring and sustainability leader seeking an experienced administrative professional in Ontario to support customer inquiries, order processing, and planning activities. You will coordinate with sales, production and logistics to ensure accurate orders and timely deliveries, while maintaining exceptional service standards.

The role requires five years in customer service or planning, strong communication, and bilingual abilities (French/English) with proficiency in MS