Customer Success Representative

Petroplan; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Petro-Canada is hiring a Bilingual Customer Service Representative to support the National Wholesale Sales network from our Calgary head office. You will provide best-in-class service and manage customer relationships for existing and new wholesale customers.

The role requires fluent English and French, 5+ years in a related field, and strong CRM and data management skills. You will work in an office-based, 40-hour week with cross-functional collaboration across Sales, Marketing, and Credit

Qualifications

• Fluent in French and English (spoken and written).
• 5+ years of experience in business, sales or marketing.
• A post-secondary education or undergraduate degree in a related field.
• Intermediate proficiency with Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate CRM activities for existing and new accounts, pricing and tax exemptions.
• Create and maintain customer master data in D365 CRM for Downstream Sales and related teams.
• Collaborate with Sales and Marketing teams to set up new accounts while ensuring fuel supply reliability.
• Create reports and provide recommendations using Petro-Canada’s product management platforms.

Skills

Bilingual FR/EN

Communication skills

Education

Post-secondary education in a related field

Tools

CRM (D365)

Microsoft Office

Job description

Bilingual Customer Service Representative

As a Customer Service Representative, you will provide best in-class service and customer relationship management to existing and new wholesale customers across our National Wholesale Sales network.

Minimum Requirements

• Ability to write and speak fluently in French and English.
• 5+ years of experience in a related field (i.e. business, Sales and Marketing)
• A post-secondary education, or undergraduate degree, in a relevant field of study
• Intermediate proficiency in Microsoft Office
• Proficient verbal and written communication skills

Responsibilities

• Coordinate, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions.
• Create and maintain customer master data in D365 CRM for the Downstream Sales and Credit teams, including Direct Sales, Retail Sales, Wholesale Distributors, and Petro-Pass accounts
• Collaborate with the Sales and Marketing teams which include Direct / Inside Sales, Distribution, Asset Management and Account Managers, Credit, Invoicing, in maintaining and setting up new accounts while ensuring the security and reliability of fuel supply to customers
• Create reports based on customer needs and provide trusted recommendations and best practices to utilize Petro-Canada’s product management platforms.

Location and other Key Details

• This is an office based role. You will work out of our Calgary head office
• Hours of work are a regular 40-hour work week, Monday to Friday