Bilingual Customer Service Representative

Adecco; Calgary; On-site; CAD 52,000 - 66,000; Full time

Job summary

Adecco is hiring a Bilingual Customer Service Representative (French/English) to support our client’s operations in oil & gas and retail across a national network. The role is 100% in-office with a 12-month contract, based in Calgary, Alberta.

You will coordinate CRM activities, maintain customer data in D365 CRM, and collaborate with Sales, Marketing, and Credit teams to ensure accuracy and timely service.

Qualifications

• Fluency in French and English (written and verbal).
• Post-secondary education or degree in a relevant discipline.
• 5+ years of experience in a related field (customer service, business, sales, or marketing).
• Experience providing sales support, administrative support, or customer-facing support functions.
• Strong Excel data management and reporting skills.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Coordinate, create, and respond to CRM activities related to existing accounts and new account setup, including pricing and tax exemptions.
• Create and maintain customer master data in D365 CRM for Sales and Credit teams (Direct Sales, Retail, Wholesale Distributors, and fuel card accounts).
• Collaborate with cross-functional teams including Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing to support account setup and ongoing customer needs.
• Ensure the accuracy, security, and reliability of customer and fuel supply information.
• Generate reports based on customer needs and provide recommendations and best practices for utilizing product management platforms.

Skills

Bilingual French-English

Excel proficiency

Analytical skills

Independent worker

Cross-functional collaboration

Multi-priority management

Tech-savvy

Education

Post-secondary degree

Tools

D365 CRM

Job description

Adecco is currently hiring a Bilingual Customer Service Representative (French/English) to support our client’s operations within the oil & gas and retail sector. In this role, you will deliver best-in-class customer service and manage relationships with both existing and new wholesale customers across a national sales network.

Schedule: Monday to Friday | 8 hours/day | 100% in-office

Job Type: 12-month contract | Full-time

Key Responsibilities:

• Coordinate, create, and respond to CRM activities related to existing accounts and new account setup, including pricing and tax exemptions
• Create and maintain customer master data in D365 CRM for Sales and Credit teams (Direct Sales, Retail, Wholesale Distributors, and fuel card accounts)
• Collaborate with cross-functional teams including Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing to support account setup and ongoing customer needs
• Ensure the accuracy, security, and reliability of customer and fuel supply information
• Generate reports based on customer needs and provide recommendations and best practices for utilizing product management platforms

Qualifications:

• Fluency in both French and English (written and verbal)
• Post-secondary education or degree in a relevant discipline
• 5+ years of experience in a related field (e.g., customer service, business, sales, or marketing)
• Experience providing sales support, administrative support, or customer-facing support functions
• Strong analytical skills and a high level of proficiency in Excel, including data management and reporting
• Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities and deadlines
• Tech-savvy, with the ability to quickly learn and adapt to new and complex systems, tools, and processes
• Demonstrated ability to work independently, take initiative, and proactively drive tasks to completion
• Experience managing and prioritizing backlogs, requests, or customer inquiries in a timely manner
• Strong attention to detail with a focus on accuracy, quality, and follow-through
• Ability to collaborate effectively with cross-functional teams while maintaining a customer-focused approach

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.