Customer Success Manager (SMB) Canada

Jobgether; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An exciting opportunity awaits with a fast-growing tech company serving the hospitality sector. As a Customer Success Manager, you will play a crucial role in nurturing relationships with clients, ensuring they achieve the full value of the platform. This position involves driving customer satisfaction and retention through strategic insights and performance analysis. Collaborate with various teams to enhance the customer journey and stay updated on product changes. If you're passionate about client success and thrive in a dynamic environment, this role is perfect for you!

Benefits

Fully remote position

Flexible hours

Opportunities for career growth

Collaborative culture

Exposure to leading technologies

Supportive team environment

Competitive compensation package

Qualifications

• 2+ years of experience in account management or customer success in a SaaS environment.
• Proven success in client retention and upselling.

Responsibilities

• Manage customer engagement from onboarding through renewal.
• Analyze performance metrics to identify growth opportunities.

Skills

Account Management

Customer Success

Communication Skills

Data Analysis

CRM Tools

Negotiation

Tools

Salesforce

Job description

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Position: Customer Success Manager

Location: Canada

This is an exciting opportunity to join a fast-growing tech company serving the hospitality sector. As a Customer Success Manager, you will nurture relationships with small and medium-sized business clients post-sale, helping them realize the full value of the platform. Your role involves driving customer satisfaction, retention, and growth through strategic guidance, performance analysis, and internal advocacy. The position requires relationship management, technical skills, and a good understanding of SaaS environments. Your ability to collaborate across teams and translate insights into actions will directly impact client success and business performance.

Accountabilities:

1. Manage customer engagement from onboarding through renewal, ensuring clients achieve their desired outcomes.
2. Analyze performance metrics to identify growth opportunities and present solutions that add value.
3. Act as a trusted advisor by providing insights into product usage and industry best practices.
4. Partner with Sales, Support, Finance, and Implementation teams to ensure a seamless customer journey.
5. Stay updated on product changes to better support clients.

Requirements:

• 2+ years of experience in account management or customer success in a complex SaaS environment.
• Proven success in client retention and growth through upselling or renewals.
• Strong communication skills, both written and verbal, with negotiation ability.
• Ability to analyze data and present strategic insights.
• Proficiency in CRM tools, especially Salesforce.
• Experience in hospitality or property management is a plus.

Benefits:

• Fully remote position with flexible hours.
• Opportunities for career growth in a global, fast-paced environment.
• Collaborative culture emphasizing professional development.
• Exposure to leading SaaS and hospitality technologies.
• Supportive and diverse team environment.
• Competitive compensation package.

Hiring Process Disclaimer:

This role is posted on behalf of our partner company. Applications undergo an AI-powered 3-step screening process, selecting the top 5 candidates based on CV and LinkedIn profile analysis. Our process is fair and unbiased, focusing solely on qualifications and relevance. Top candidates will be notified within 7 days. If you do not hear back, you were not selected, but your profile may be considered for other opportunities.

Thank you for your interest!