Customer Success Manager - Canada

BrandBastion; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll transform client accounts and drive growth through strategic relationships and data-driven insights. In this fully remote role, you'll partner with clients to understand their business goals and deliver impactful solutions. With a focus on reducing churn and enhancing engagement, you'll be at the forefront of shaping the future of social media engagement. This is an exciting opportunity to work with a talented international team and advance your career in a fast-paced, AI-driven environment.

Benefits

Competitive Compensation

4+ Weeks Paid Time Off

Flexible Remote Work

Global Team Meet Opportunities

Career Advancement Opportunities

Qualifications

• 3-5 years of experience in B2B SaaS account management.
• Strong understanding of marketing and social engagement.

Responsibilities

• Own a portfolio of high-value accounts and drive their success.
• Collaborate with AI specialists to tailor solutions for clients.

Skills

Account Management

Client Relationship Building

Strategic Thinking

Data Analysis

Problem Solving

Marketing Knowledge

Community Management

Education

Bachelor's Degree

Job description

4 weeks ago Be among the first 25 applicants

Location: Eastern Canada, Fully Remote Must be residing in Eastern Canada

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you're here to transform accounts, not just manage them. You're a natural relationship-builder, strategic thinker, and proactive operator. You love uncovering big picture goals and helping clients achieve them. You excel in building trust and shifting conversations from support tickets to business outcomes.

Our success is measured by how much we help our clients win—reducing churn, increasing efficiency, and driving growth through social engagement.

What You'll Do

You'll own a portfolio of high-value accounts, deepening their success and growth with BrandBastion. This involves understanding your clients' business goals (ROAS, conversions, sentiment, FRT), and measuring your impact by customer transformation, not just check-ins.

• Act as an Embedded Partner: Build trust, offer insights, and guide decision-making
• Drive Account Growth: Identify new use cases, features, and teams to serve
• Own the Success Plan: Co-create customer plans aligned to KPIs, track results, and adjust as needed
• Lead Strategic Meetings: Engage with executive stakeholders
• Proactively Solve Problems: Identify and address risks early
• Collaborate with AI specialists to customize models based on client needs and industry trends
• Analyze performance data and provide strategic recommendations for moderation and engagement
• Implement strategies to prevent churn and foster long-term relationships
• Feedback Loop: Relay customer feedback to shape product development
• Customer Advocacy: Develop customer advocates for testimonials and case studies

Requirements

You're not just managing accounts; you're shaping the future of social engagement. You thrive in a fast-paced, AI-driven environment where strategy, data, and relationships drive growth.

You understand client goals, challenges, and key metrics, and communicate effectively to align recommendations with business objectives.

Most of our CSMs have:

• Experience managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company
• Deep understanding of marketing, community management, and social engagement, preferably with agency or brand experience (3-5 years)
• Experience managing enterprise client portfolios with strategic alignment and impact
• A data-driven, AI-first mindset leveraging automation for scaling engagement
• A proactive, results-oriented approach, anticipating needs and delivering outcomes
• A strategic problem-solving mindset, using insights to influence stakeholders

Benefits

At BrandBastion, high performers shape their careers. Opportunities include:

• Leading strategic initiatives in AI-first approaches
• Advancing into senior leadership based on performance
• Working with global brands at the forefront of digital engagement
• Being part of a fast-growing AI company shaping brand protection and community management
• Competitive compensation + 4+ weeks paid time off
• Global team meet opportunities
• Flexible, fully remote work with a talented international team

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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