Customer Success Manager (Remote - Canada)

Jobgether; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative talent matching platform is seeking a Customer Success Manager to enhance client relationships and drive financial wellness initiatives. This role involves guiding organizations through digital retirement plan implementations and providing exceptional support to clients. The ideal candidate will thrive in a fast-paced, remote environment, leveraging their bilingual skills to communicate effectively with diverse stakeholders. Join this forward-thinking company and make a significant impact on clients' financial empowerment while enjoying a supportive and inclusive work culture.

Benefits

Comprehensive health and life insurance

Retirement savings matching

20 vacation days plus unlimited sick days

$1,500 annual budget for wellness

90 Days Away program

Inclusive work culture

Company-wide wellness days

Qualifications

• 2+ years in customer success or account management.
• Bilingual in English and French with strong communication skills.

Responsibilities

• Lead onboarding for new clients and ensure satisfaction.
• Provide tailored support and educate clients on financial wellness.

Skills

Customer Success Management

Bilingual Communication (English/French)

Time Management

Problem Solving

Education

Bachelor's Degree

Job description

Customer Success Manager (Remote - Canada)

Customer Success Manager (Remote - Canada)

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in Canada.

This role is a great fit for someone who thrives at the intersection of client support, onboarding, and long-term relationship management. You'll guide organizations through the implementation of digital group retirement plans, helping them understand the platform, execute plan transfers, and promote financial wellness across their teams. You'll serve as a trusted advisor, identifying optimization opportunities and resolving issues while collaborating closely with product and technical teams. This position offers the chance to make a direct impact on financial empowerment through exceptional customer service.

Accountabilities:

• Lead onboarding processes for new organizational clients, including setup, platform training, and group plan transfers
• Build strong relationships with Plan Sponsors and Admins to ensure a smooth transition and continued satisfaction
• Provide tailored, bilingual support (English/French) to a wide variety of stakeholders, adapting communication styles as needed
• Act as the key point of contact for troubleshooting, platform optimization, and technical escalations
• Educate clients on financial wellness topics and help drive employee adoption of retirement savings plans
• Proactively manage client engagement through regular outreach and performance tracking
• Collaborate cross-functionally with engineering, product, and operations teams to resolve issues and improve platform experience
  
  
  

Requirements

• 2+ years of experience in customer success, account management, or retirement/pension services
• Bilingual in French and English, with strong verbal and written communication skills
• Exceptional time management, organization, and prioritization skills
• Proven ability to adapt communication strategies for varying audiences and roles
• A customer-first mindset with strong problem-solving skills and empathy
• Familiarity with group retirement savings plans (GRSPs) or similar financial products is strongly preferred
• Comfort working in a fast-paced, remote-first, tech-driven environment
  
  
  

Benefits

• Competitive salary with comprehensive health and life insurance
• Retirement savings matching through a digital investment platform
• 20 vacation days annually plus unlimited sick and mental health days
• $1,500 annual budget for wellness and professional development
• "90 Days Away" program - work internationally in eligible countries up to 90 days per year
• Inclusive, supportive work culture with active Employee Resource Groups
• Company-wide wellness days and remote-first flexibility
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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