Sr. Customer Success Manager - Fraud/AML Strategy

Jobgether; Canada; Remote; CAD 60,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Success Manager, where you will be pivotal in optimizing fraud detection and AML compliance strategies for enterprise clients in FinTech and e-commerce. This role emphasizes collaboration with internal teams and clients, leveraging advanced machine learning models to drive ROI. You'll utilize your strong consulting skills and analytical expertise to manage multiple accounts, ensuring customer success and product innovation. With a focus on career development and flexible work options, this position offers an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Competitive Salary

Performance-Based Bonuses

Stock Options

Health Insurance

Flexible Remote Work Options

Career Development Opportunities

Generous Paid Time Off

Qualifications

• 5+ years in fraud strategy or customer success in fintech.
• Strong analytical skills with SQL and Python for data analysis.

Responsibilities

• Act as primary contact for enterprise customers, ensuring success.
• Monitor detection system performance and identify improvements.

Skills

Fraud Strategy

Risk Analytics

Customer Success Management

SQL

Python

Communication Skills

Project Management

Education

Bachelor's Degree in Technical Field

Advanced Degree

Tools

Machine Learning Systems

Data Analysis Tools

Job description

Sr. Customer Success Manager - Fraud/AML Strategy

Sr. Customer Success Manager - Fraud/AML Strategy

Get AI-powered advice on this job and more exclusive features.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Sr. Customer Success Manager - Fraud/AML Strategy in U.S. or Canada.

As a Senior Customer Success Manager, you will serve as a strategic partner to enterprise clients in FinTech, banking, and e-commerce, helping them optimize their fraud detection and AML compliance strategies. You will work closely with key clients to understand their business needs, manage fraud risk, and drive ROI through advanced machine learning models and operational optimization. You'll collaborate with internal teams to ensure customer success, product enhancements, and identify new opportunities for long-term value realization. This role requires strong consulting skills, data-driven decision-making, and expertise in fraud prevention.

Accountabilities:

• Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and value realization
• Partner with clients to define success criteria, develop tailored solutions, and optimize fraud prevention and AML compliance strategies
• Collaborate with internal teams, including Product, Engineering, and Modeling, to deliver enhancements and resolve issues, ensuring alignment with client goals
• Monitor detection system performance, analyze metrics, and identify opportunities for continuous improvement
• Educate clients on fraud/AML best practices and platform usage, facilitating customer success through quarterly reviews and proactive engagement
• Represent the voice of the customer internally, providing actionable insights to drive product innovation and roadmap improvements
  
  
  

Requirements

• 5+ years of experience in fraud strategy, risk analytics, or customer success in fintech, banking, payments, or e-commerce industries
• In-depth knowledge of fraud/AML use cases, including transaction fraud, account takeover, synthetic identity fraud, and mule detection
• Hands-on experience with machine learning-based detection systems or rule engines for fraud prevention
• Strong analytical skills with proficiency in SQL and experience with Python or R for data analysis and investigation
• Excellent communication skills, able to present technical concepts to both technical and non-technical stakeholders
• Proven ability to manage multiple enterprise accounts, with strong project management and time management skills
• Bachelor's degree in a technical, analytical, or business-related field; advanced degree is a plus
  
  
  

Benefits

• Competitive salary with performance-based bonuses
• Stock options and retirement plan
• Health insurance coverage
• Flexible remote work options
• Opportunities for career development and professional growth
• Generous paid time off and holiday schedule
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at Jobgether by 2x

Get notified about new Customer Success Manager jobs in Canada.

Canada CA$60,000.00-CA$75,000.00 2 weeks ago

(Canada) Sr. Customer Success Manager, Senior Living

Canada CA$90,000.00-CA$110,000.00 1 week ago

Customer Success Manager - Merchant Services

Senior Enterprise Customer Success Manager

Senior Manager Customer Success Manager - Canada

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.