Customer Success Manager - Canada

BrandBastion; Vancouver; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to lead client transformations and drive growth through strategic engagement. In this fully remote role, you'll manage a portfolio of high-value accounts, focusing on understanding their business goals and fostering long-term relationships. Your proactive approach will help prevent churn and optimize client engagement, while collaborating with AI specialists to tailor solutions. Join a fast-growing company at the forefront of AI-driven social media solutions, where high performers can shape their career paths and impact global brands.

Benefits

Competitive Compensation

4+ Weeks Paid Time Off

Global Team Meet Opportunities

Flexible Work Environment

Qualifications

• Experience managing enterprise client portfolios with strategic alignment.
• Strong obsession with client goals and managing renewals in B2B SaaS.

Responsibilities

• Own a portfolio of high-value accounts focusing on their success.
• Act as an Embedded Partner to build trust and guide decision-making.

Skills

Client Relationship Management

Strategic Thinking

Data Analysis

Problem Solving

Marketing Knowledge

B2B SaaS Experience

Education

Bachelor's Degree

3-5 years of relevant experience

Tools

Spreadsheets

AI Tools

Job description

4 weeks ago Be among the first 25 applicants

Location: Eastern Canada, Fully Remote Must be residing in Eastern Canada

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you're here to transform accounts, not just manage them. You're a natural relationship-builder, strategic thinker, and proactive operator. You love uncovering big picture goals and helping clients achieve them. You excel in building trust and shifting conversations from support tickets to business outcomes. While comfortable with spreadsheets and platforms, your strength lies in fostering trust.

Our success is measured by how much we help clients win—reducing churn, increasing efficiency, and driving growth through social engagement.

What You'll Do

You'll own a portfolio of high-value accounts, focusing on their success and growth with BrandBastion. This involves understanding clients' business goals (ROAS, conversions, sentiment, FRT). Impact is measured by customer transformation, not just check-ins.

• Act as an Embedded Partner: Build trust, offer insights, and guide decision-making.
• Drive Account Growth: Expand BrandBastion's footprint by identifying new use cases and teams.
• Own the Success Plan: Co-create customer plans aligned to KPIs, track results, and adjust as needed, starting pre-onboarding.
• Lead Strategic Meetings: Engage with executive stakeholders.
• Proactively Solve Problems: Identify and address risks early.
• Collaborate with AI specialists to customize models based on client needs and industry trends.
• Analyze data and provide strategic recommendations to optimize engagement and moderation.
• Implement strategies to prevent churn and foster long-term relationships.
• Feedback Loop: Relay customer feedback to shape product development.
• Customer Advocacy: Develop customer advocates for testimonials and case studies.

Requirements

You thrive in a fast-paced, AI-driven environment where strategy, data, and relationships drive growth. You understand client goals, challenges, and key metrics, and communicate in their language.

Most of our CSMs have:

• Strong obsession with client goals, experience managing renewals, expansions, and upsells in B2B SaaS or fast-growing companies.
• Deep understanding of marketing, community management, and social engagement, preferably with agency or brand experience, with 3-5 years of relevant experience.
• Experience managing enterprise client portfolios with strategic alignment and impact.
• A data-driven, AI-first mindset leveraging automation for scaling engagement.
• Proactive, results-oriented approach, anticipating needs and delivering outcomes.
• Strategic problem-solving skills, using insights to influence stakeholders.

Benefits

At BrandBastion, high performers shape their path. Opportunities include:

• Leading strategic initiatives impacting our AI-first approach.
• Advancing into senior leadership based on performance.
• Working with global brands at the forefront of digital engagement.
• Being part of a fast-growing AI-first company leading brand protection and community management.
• Competitive compensation + 4+ weeks paid time off.
• Global team meet opportunities.
• Flexible, fully remote role with a talented global team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at BrandBastion by 2x.

Get notified about new Customer Success Manager jobs in Vancouver, British Columbia, Canada.