Customer Success Manager - Canada

BrandBastion; Calgary; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to drive client success and engagement through strategic relationship-building. This role offers the chance to work with leading brands in a fully remote environment, focusing on reducing churn and fostering growth. You will leverage your expertise in B2B SaaS and marketing to implement strategies that enhance client relationships and optimize engagement. Join a fast-growing team that values high performance and offers competitive compensation, along with opportunities for advancement into senior leadership roles. Shape the future of brand protection with your proactive approach and data-driven mindset.

Benefits

4+ weeks paid time off

Flexible work environment

Global team meet opportunities

Competitive compensation

Qualifications

• 3-5 years of experience in managing client relationships in a fast-paced environment.
• Strong understanding of marketing and community management.

Responsibilities

• Build trust and guide decision-making as an extension of clients' teams.
• Identify new opportunities within organizations to expand our footprint.

Skills

B2B SaaS Management

Client Relationship Management

Data-Driven Decision Making

Problem-Solving

Marketing Knowledge

Job description

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Location: Eastern Canada, Fully Remote
Must be residing in Eastern Canada

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you're here to transform accounts through strategic relationship-building, understanding client goals, and driving business outcomes. Your focus is on helping clients succeed—reducing churn, increasing efficiency, and fostering growth through social engagement.

What You'll Do

• Act as an Embedded Partner: Build trust and guide decision-making as a true extension of your clients' teams
• Drive Account Growth: Identify new opportunities within organizations to expand our footprint
• Own the Success Plan: Co-create and track customer success plans aligned with KPIs from onboarding onward
• Lead Strategic Meetings: Engage with executive stakeholders to elevate conversations
• Proactively Solve Problems: Anticipate and address risks before they impact clients
• Collaborate with AI specialists to customize models based on client needs and industry trends
• Analyze performance data and recommend strategies to optimize engagement and moderation
• Implement retention strategies to ensure long-term client success
• Relay customer feedback to internal teams to improve products and services
• Develop customer advocates for testimonials and case studies

Requirements

We're seeking candidates who excel in a fast-paced, AI-driven environment, with a focus on strategic, data-driven client relationships. You should understand client goals, challenges, and relevant metrics, and communicate effectively in their language.

Most of our CSMs have:

• Experience managing renewals, expansions, and upsells in B2B SaaS or high-growth companies
• Deep knowledge of marketing, community management, and social engagement, preferably with agency or brand experience (3-5 years)
• Experience managing enterprise client portfolios with strategic alignment
• A data-driven, AI-first mindset leveraging automation to scale engagement
• A proactive approach focused on results and tangible business outcomes
• Strong problem-solving skills and ability to influence stakeholders

Benefits

At BrandBastion, high performers shape their path. Opportunities include:

• Leading strategic initiatives impacting our AI-first approach
• Advancing into senior leadership roles
• Working with global brands at the forefront of digital engagement
• Participating in a fast-growing AI company shaping the future of brand protection
• Competitive compensation and 4+ weeks paid time off
• Global team meet opportunities
• Flexible, fully remote work environment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting