Customer Success Manager

ZTR; London; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for professional growth

Support for accommodations during recruitment

Job summary

A leading technology firm in London, Ontario, is seeking a Customer Success Manager to drive customer adoption of sustainable rail solutions. The role requires building strong customer relationships and collaborating with cross-functional teams. Ideal candidates have experience in customer success or strategic account management and possess excellent communication skills. This position offers opportunities for professional growth and long-term success.

Qualifications

• Experience in Customer Success, Strategic Account Management or related role.
• Proven experience leading complex projects.
• Ability to advocate for customers and help shape product strategies.

Responsibilities

• Build strong relationships with existing stakeholders.
• Advocate for customers and share their feedback.
• Collaborate with cross-functional teams.
• Own onboarding and post-sales interactions.

Skills

Customer relationship management

Project management

Communication skills

Technical understanding of products

Education

Diploma or Degree in Software Development, Engineering Technology, Telecommunications

Job description

Customer Success Manager

Join to apply for the Customer Success Manager role at ZTR and lead the adoption of sustainable rail solutions that drive customer value and business outcomes.

What You’ll be Doing

As a Customer Success Manager, you will partner with customers to achieve their business goals through proactive product adoption, strategic planning, and best‑practice creation. You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.

Key Responsibilities

• Build strong relationships with existing stakeholders and new customers.
• Advocate for customers, share their feedback and help shape product strategy.
• Be the subject‑matter expert of ZTR products and services.
• Use metrics to build success plans, optimize practices, and present insights.
• Own end‑to‑end onboarding and post‑sales cross‑sales upsell interactions.
• Collaborate with cross‑functional teams to solidify partnerships.

Who you are

• Previous experience in Customer Success, Strategic Account Management or related role within the technology field.
• Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related field.
• Proven experience leading complex projects with diverse cross‑functional teams and stakeholders.
• Familiarity with project management concepts.
• Affinity for working with customers and building relationships.
• Profound understanding of current and upcoming technologies and trends.
• Goal‑oriented, customer‑ and team‑focused.
• Excellent verbal and written communication skills.
• Observant of customer needs and provides solutions with their values in mind.

We encourage and support employees to find long‑term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.