Customer Success Manager - Eastern Canada

Zscaler, Inc.; Canada; Remote; CAD 94,000 - 135,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance client experiences and drive adoption of cutting-edge security solutions. In this pivotal role, you will champion customer needs, collaborate with cross-functional teams, and ensure successful deployments. Your expertise in cloud services and security technologies will be essential in guiding enterprise clients through their digital transformation journey. This role offers a dynamic environment where you can thrive and make a significant impact while enjoying comprehensive benefits and a supportive culture.

Benefits

Time off plans for vacation and sick time

Parental leave options

Retirement options

In-office perks

Qualifications

• 5+ years experience in customer-facing roles.
• Fluency in French is a must.

Responsibilities

• Advocating for customer needs and ensuring deployments are efficient.
• Running business reviews and identifying expansion opportunities.

Skills

Customer Success Management

Cloud Services Architectures

Web-based Security

Networking

Technical Account Management

Fluency in French

Education

Bachelor's Degree

Job description

Customer Success Manager - Eastern Canada

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Customer Success Manager to join our Customer Success team, reporting to the Manager, Customer Success Management, you'll be responsible for:

• Owning a book of customers, being the advocate and championof their needs
• Working with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• Running monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized
• Working closely with Sales to identify opportunities for expansion

What We’re Looking for (Minimum Qualifications)

• Must be able to read, speak, and write fluently in the French language
• 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering)
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions)
• Fluency in French

What Will Make You Stand Out (Preferred Qualifications)

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization

#LI-AA5

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$94,500 - $135,000 CAD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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