Enterprise Customer Success Manager

Canonical; Vancouver; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking an Enterprise Customer Success Manager to enhance customer experiences across various segments. This role focuses on onboarding, project coordination, and customer advocacy, ensuring satisfaction and retention. With a remote-first culture and a commitment to diversity, this position offers a dynamic environment where you can thrive. Collaborate with teams globally while managing customer portfolios and identifying growth opportunities. Join a leader in open source software and contribute to transformative projects in AI, IoT, and cloud technologies.

Benefits

Remote work with biannual team sprints

USD 2,000 annual learning budget

Competitive compensation

Health and wellness benefits

Travel opportunities

Qualifications

• 5+ years of IT experience with Linux OS and cloud technologies.
• Strong presentation skills for discussing complex software.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro and Kubernetes.
• Coordinate complex projects with developers and IT managers.

Skills

Linux OS

Data Applications

Cloud

Networking

Security

Project Delivery

Agile Methodologies

Presentation Skills

Customer Advocacy

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries.

Role Overview

We are hiring an Enterprise Customer Success Manager to develop trust and ensure excellent experience for our customers across various segments: Mass, Focus, and Step Growth. This role involves onboarding, project coordination, collaboration with sales and support, portfolio management, and internal advocacy to improve customer satisfaction and retention.

Responsibilities

1. Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, among others.
2. Coordinate complex projects with developers, IT managers, and decision-makers.
3. Develop engagement plans in collaboration with Sales, Engineering, and Support teams.
4. Manage customer portfolios, identify growth opportunities and renewal risks.
5. Lead weekly review processes to resolve blockers and prioritize actions.
6. Advocate for customers internally, influencing product roadmaps and processes.
7. Support customers through reactive ticket handling.
8. Create targeted campaigns via digital touchpoints.

Qualifications

• Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Excellent presentation skills for discussing complex software.
• Experience in process improvement and project delivery.
• Strong team player with cross-departmental interaction skills.
• Knowledge of agile methodologies.
• Proficiency in English, with Spanish and Portuguese skills a plus.

Preferred Skills

• Experience with Salesforce, Jira, and CRMs.

What We Offer

• Remote work with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Competitive compensation with annual reviews and performance bonuses.
• Additional benefits including health, wellness, travel opportunities, and more.

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally with high standards, fostering a diverse, inclusive, and innovative environment. Working here means thinking differently, learning continuously, and pushing your limits.

Additional Information

Position level: Mid-Senior, Full-time, in the Software Development industry. Equal opportunity employer committed to diversity and inclusion.