Customer Success Manager

Secureframe; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join a leading cybersecurity compliance company as a Customer Success Manager. You will build long-term client relationships, ensure satisfaction, and collaborate with multiple teams. This fully remote role offers a dynamic work environment and excellent benefits.

Benefits

Medical, dental, and vision benefits

Flexible PTO

401(k)

Paid family leave

Ground floor opportunity as an early team member

Qualifications

• 2+ years of experience with SOC 2, ISO 27001, or similar frameworks.
• 3+ years in customer-facing roles managing complex accounts.

Responsibilities

• Manage onboarding, training, support, and growth activities.
• Own customer relationships post-sale as primary contact.
• Support customers in preparing for compliance audits.

Skills

Communication

Collaboration

Customer Focus

Detail-Oriented

Proactive

Job description

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At Secureframe, we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has received accolades for our advanced technology solutions and commitment to excellence. Our portfolio safeguards thousands of businesses worldwide and has been featured in publications like Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal.

Our mission remains to provide seamless, secure compliance solutions that enable businesses to focus on their core activities. Joining Secureframe means being part of a dynamic team dedicated to professional excellence, creativity, and forward-thinking.

Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), and others.

About The Role

As a Customer Success Manager, you will ensure client success and satisfaction by building long-term relationships, understanding their needs, and aligning our services with their business objectives. You will report to a Customer Success Team Lead and collaborate with executive leadership, Sales, Partnerships, Product Management, Customer Experience, and Marketing teams. This is a fully remote role based in Canada.

Benefits

• Medical, dental, and vision benefits for you and your dependents
• Flexible PTO
• 401(k)
• Paid family leave
• Ground floor opportunity as an early team member

What You’ll Do

• Master our product to manage onboarding, training, support, and growth activities
• Achieve success metrics such as GRR and NRR
• Analyze customer engagement to increase adoption and satisfaction
• Own customer relationships post-sale as primary contact and trusted advisor
• Gather and communicate customer feedback internally
• Identify upsell opportunities, drive renewals, and retain customers
• Refine internal processes for efficiency
• Support customers in preparing for compliance audits

Who We’re Looking For

• 2+ years of experience with SOC 2, ISO 27001, or similar frameworks
• Experience with federal frameworks like NIST 800-171; CMMC experience is a plus
• Experience guiding customers through successful audits
• 3+ years in customer-facing roles managing complex accounts
• Empathetic, customer-focused, with a passion for success and growth
• Strong communication and collaboration skills
• Self-starter with ownership mindset, proactive, detail-oriented
• Ability to thrive in a fast-paced, evolving environment

Secureframe is an equal opportunity employer committed to creating an inclusive environment. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability.

As a remote-first company, employees should be able to travel for offsites two to four times per year (reasonable accommodations available).

Beware of fraudulent job offers claiming to represent Secureframe. Genuine communication is from @secureframe.com emails. We do not ask for fees at any stage.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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