Enterprise Customer Success Manager

LTV.ai; Canada; Remote; CAD 60,000 - 75,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen erfahrenen Customer Success Manager, um die Beziehungen zu großen E-Commerce-Marken zu stärken. In dieser Schlüsselrolle sind Sie für die Entwicklung und Umsetzung von Strategien verantwortlich, die den Erfolg unserer Kunden sicherstellen. Sie werden eng mit internen Teams zusammenarbeiten, um die Bedürfnisse der Kunden zu verstehen und Lösungen zu entwickeln, die das Wachstum fördern. Wenn Sie eine Leidenschaft für Kundenbindung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Equity

Flexible Arbeitszeiten

Home-Office-Möglichkeiten

Qualifications

• 5+ Jahre Erfahrung im Kundenservice oder Account Management, idealerweise im E-Commerce.
• Nachweisliche Erfolge in einer ergebnisorientierten Rolle.

Responsibilities

• Verwaltung der Beziehungen zu Enterprise-Kunden und Sicherstellung ihres Erfolgs.
• Entwicklung von skalierbaren Kundenmanagementsystemen für verschiedene E-Commerce-Marken.

Skills

Customer Success Management

Account Management

Email Strategy

SMS Strategy

Communication Skills

Project Management

Job description

Direct message the job poster from LTV.ai

Founder at LTV.ai | AI Driven Hyper-Personalized & Conversational Email/SMS Marketing for Leading Ecom Brands

At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.

Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most—the customer.

We’re a fast-moving team building a high-growth company that’s transforming the e-commerce industry. As an early team member, you’ll play a key role in shaping both our product and the future of e-commerce, with the opportunity to grow alongside us.

Role Responsibilities:

• Own the relationship, retention and ultimate success of LTV.ai’s Enterprise customers (who are $20m - $1b ecommerce brands), including strategy development, execution and renewal
• Partner with service team members to delegate work and deliver excellent client outcomes
• Develop a trusted advisor relationship with customer key stakeholders and executives to fully understand your customer's business strategy and measurements for success.
• Communicate and continuously reinforce how LTV.ai drives revenue, what our competitive advantage is, and why it is worth the investment through regular virtual touch points
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Develop scalable client management systems, to keep up with the similarities and differences in workflow with all of our diverse ecommerce brands.
• Manage a variety of different client asks, develop priorities and balance client needs with the time and resources of our engineering team.

What we're looking for (ideally):

• 5+ years experience in customer success, account management or consulting specific to ecommerce
• Experience crafting and executing email & SMS strategy on behalf of brands
• Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction, while setting appropriate expectations with clients
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships

Compensation:

• Depends completely on the individual but we compensate A Players well
• Equity included

If this role sounds like it could be a fit, we’d love to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Marketing, and Project Management

• Industries

  Technology, Information and Internet

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