Customer Success Manager - Canada

BrandBastion; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager and play a pivotal role in transforming client accounts. In this fully remote position, you'll leverage your expertise in B2B SaaS to drive account growth and foster long-term relationships. Collaborate with AI specialists to tailor solutions that meet client needs while analyzing performance data to provide strategic insights. With a focus on innovation and client success, this role offers the opportunity to shape your career path in a fast-growing environment. If you're passionate about driving business outcomes and enhancing client engagement, this is the perfect opportunity for you.

Benefits

4+ weeks paid time off

Global team meet opportunities

Competitive compensation

Remote work flexibility

Qualifications

• 3-5 years of experience in managing enterprise client portfolios.
• Strong understanding of marketing and social engagement strategies.

Responsibilities

• Build trust and guide decision-making as a true extension of clients' teams.
• Analyze performance data to provide strategic recommendations.

Skills

B2B SaaS Management

Client Relationship Management

Data Analysis

Problem Solving

Marketing Knowledge

Community Management

Strategic Planning

Job description

Location:

Eastern Canada, Fully Remote Must be residing in Eastern Canada

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you're here to transform accounts through strategic relationship building, understanding client goals, and driving business outcomes. Our success is measured by how much we help our clients win, whether that's reducing churn, increasing efficiency, or driving growth through social engagement.

What You'll Do

• Act as an Embedded Partner: Build trust and guide decision-making as a true extension of your clients' teams
• Drive Account Growth: Expand our footprint within organizations by identifying new use cases and features
• Own the Success Plan: Co-create and track customer success plans aligned with KPIs
• Lead Strategic Meetings: Engage with executive stakeholders to elevate conversations
• Proactively Solve Problems: Identify and mitigate risks before they impact clients
• Collaborate with AI specialists to tailor models based on client needs and industry trends
• Analyze performance data to provide strategic recommendations
• Implement strategies to prevent churn and foster long-term relationships
• Relay customer feedback to internal teams to shape product development
• Develop customer advocates for testimonials and references

Requirements

We seek candidates who thrive in a fast-paced, AI-driven environment, aligning strategies with client goals and metrics. Most successful candidates have:

• Experience managing renewals, expansions, and upsells in B2B SaaS or fast-growing companies
• Deep understanding of marketing, community management, and social engagement, with 3-5 years of relevant experience
• Experience managing enterprise client portfolios with strategic alignment
• A data-driven, AI-first mindset leveraging automation for scalable engagement
• A proactive, results-oriented approach with strong problem-solving skills
• Ability to tell compelling business stories and influence stakeholders

Benefits

At BrandBastion, high performers shape their own path with opportunities to:

• Lead strategic initiatives impacting our AI-first approach
• Advance into senior leadership roles
• Work with global brands at the forefront of digital engagement
• Be part of a fast-growing AI-first company leading the future of brand protection
• Enjoy competitive compensation, 4+ weeks paid time off, and global team meet opportunities
• Work fully remote with a talented international team