Customer Success Manager

PlanHub; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a dynamic team at an innovative marketplace that connects contractors, subcontractors, and suppliers. As a Customer Success Manager, you will play a pivotal role in driving revenue growth by upselling to existing clients and enhancing customer relationships. Your strategic insights will shape the long-term expansion strategy, ensuring that clients maximize the value of their partnerships. This is a fantastic opportunity to make an immediate impact in a company recognized for its rapid growth and to be part of a supportive team that values your contributions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flex Paid Time Off

RRSP with Company Match

Qualifications

• 4+ years of full-cycle SaaS sales experience.
• Proven success in expanding existing accounts.

Responsibilities

• Lead upsell strategy for existing customers to increase revenue.
• Build strong relationships with key decision-makers.

Skills

SaaS Sales

Communication Skills

Relationship Building

Consultative Selling

Organizational Skills

Job description

PlanHub is a pre-construction bidding marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradesmen in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships for general contractors, suppliers, and subcontractors. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.

We are looking for a driven and strategic customer success manager to focus on upselling and expanding revenue within an existing customer base. In this role, you will be responsible for identifying growth opportunities, deepening customer relationships, and driving adoption of additional products or services. Your ability to understand client needs, deliver value-based solutions, and act as a trusted advisor will be key to your success.

What you'll be doing:

• Increase revenue by leading and executing the upsell strategy for existing customers, expanding their use of additional products and services.
• Proactively own and manage a book of accounts, building strong relationships with key decision-makers to drive retention and growth. Identify and cultivate a consistent pipeline of upsell opportunities through strategic outreach, cross-functional collaboration, and tailored engagement strategies
• Help shape the long-term expansion strategy, establishing scalable processes for the upsell function.
• Consistently meet or exceed revenue targets and sales KPIs.
• Gather and relay feedback to improve product offerings and customer experience.
• Continuously identify ways to optimize tools, workflows, and sales strategies for greater efficiency and impact.

What you will need to be successful:

• 4+ years of full-cycle SaaS sales experience
• Demonstrated success in expanding existing accounts and achieving sales targets.
• Excellent communication, relationship-building, and consultative selling skills.
• Strong organizational and time management abilities, with attention to detail.

What's in it for you:

The opportunity to join a dynamic team that landed on the Deloitte Technology Fast 500 list and Inc. 5000 in 2024. You can make an immediate impact as PlanHub moves to dominate the industry!

• An excellent benefit package, including medical, dental, vision and life insurance
• Generous Flex Paid Time Off
• RRSP with Company Match

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development and IT Services and IT Consulting

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