Customer Experience Agent

Placements24; Kimberley; Hybrid; CAD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work structure

Health, dental, and vision benefits

Career growth and training

Supportive online team environment

Job summary

Placements24 is seeking a Customer Experience Agent to join its fully remote team. You will handle inquiries, resolve issues, and provide support across phone, email, and chat, ensuring every interaction is positive and productive.

The role requires excellent communication, experience in customer service, and proficiency with CRM systems. You will document interactions in the CRM and contribute to service improvements while enjoying flexible, home-based work and opportunities for professional

Qualifications

• Experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Proficient with CRM systems and standard office software.
• Able to multitask and manage time in a remote setting.
• Reliable internet and a quiet workspace.

Responsibilities

• Engage with customers via phone, email, and chat.
• Address concerns and resolve issues with empathy and efficiency.
• Educate customers on product features and services.
• Gather feedback and suggest service improvements.
• Maintain detailed records in the CRM.

Skills

Customer service

Communication

CRM systems

Time management

Remote work

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and customer-centric Customer Experience Agent to join their fully remote team. In this vital role, you will be the voice of the company, dedicated to ensuring every customer interaction is positive and productive. You will handle inquiries, resolve issues, and provide support across multiple channels, aiming to exceed customer expectations. This position is perfect for individuals who are passionate about service, possess strong communication skills, and thrive in an independent, home-based work setting.

Key Responsibilities

• Engage with customers through various channels (phone, email, chat) to provide support and information.
• Address customer concerns and resolve issues with empathy, efficiency, and accuracy.
• Educate customers on product features and services, enhancing their overall experience.
• Gather customer feedback and identify areas for service improvement.
• Maintain detailed records of customer interactions and resolutions in the CRM.

Requirements

• Previous experience in customer service , client support , or a related field.
• Outstanding communication and interpersonal skills, with a friendly and professional tone.
• Proficiency in using customer relationship management (CRM) systems and standard office software.
• Ability to multitask, prioritize effectively, and manage time efficiently in a remote setting.
• A reliable internet connection and a quiet, dedicated workspace are essential.

Benefits

• Competitive monthly salary with performance-based bonuses.
• Fully remote work structure, offering unparalleled flexibility.
• Comprehensive health, dental, and vision benefits.
• Opportunities for career growth and specialized training.
• A positive and supportive online team environment.