Customer Service & Training Specialist

Leon's Furniture; Niagara-on-the-Lake; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading home furnishings retailer in Niagara-on-the-Lake is seeking a dedicated service associate to provide exceptional after-sale service to customers. Responsibilities include training new associates, assisting customers with requests, scheduling repairs, and maintaining service standards. Ideal candidates should have strong communication skills, a problem-solving attitude, and a commitment to teamwork. Competitive benefits and a dynamic work environment offered.

Benefits

Ongoing training and development

Employee discount program

Annual profit sharing

Individual and family benefits plan options

Qualifications

• Brings a positive attitude and a strong commitment to delivering exceptional service.
• Maintains composure and professionalism in high-pressure situations.
• Ability to communicate clearly, both written and orally.
• Fun, friendly, confident personality.

Responsibilities

• Train new service associates and provide ongoing training.
• Assist customers with service requests by phone, in person, or by email.
• Set and confirm repair tech appointments with customers.
• Schedule deliveries of Exchanges & Credit Memos.
• Authorize gift certificates, discounts, and credits to customers.

Skills

Customer-Focused

Problem solving

Organizational skills

Communication

Team collaboration

Positive Attitude

Job description

A leading home furnishings retailer in Niagara-on-the-Lake is seeking a dedicated service associate to provide exceptional after-sale service to customers. Responsibilities include training new associates, assisting customers with requests, scheduling repairs, and maintaining service standards. Ideal candidates should have strong communication skills, a problem-solving attitude, and a commitment to teamwork. Competitive benefits and a dynamic work environment offered.