Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking individuals for a remote customer support position. The role involves resolving technical issues, providing support via a call flow guide, and delivering excellent customer experiences. Required qualifications include a minimum of 1 year of customer service experience and a high school diploma or GED. This position offers a competitive salary of $21.49/hr along with incentives and opportunities for career advancement in a supportive environment.

Benefits

Paid training

DailyPay enrollment option

Career advancement programs

Health and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong computer navigation skills and PC knowledge.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and services.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Customer service experience

Strong computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $21.49/hr, with incentives based on individual and company performance
• DailyPay enrollment option for early access to pay
• Paid training and performance-based incentives
• Opportunities for career advancement and personal development with free learning programs
• Work-from-home convenience in a supportive and inclusive environment
• Participation in diverse networking groups and health and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions

#CustomerService #TechSupport #RemoteWork #CareerGrowth #InclusiveWorkplace