Customer Service Support - Temporary Position

Agilus Consulting Group; London; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Casual Business dress code

On-Site Parking

Job summary

Agilus by Synergie in London, Ontario, seeks a temporary Customer Service Support to assist the Customer Service team with US orders, inquiries, and shipment information. The role primarily uses LN, Salesforce, and Microsoft Teams to coordinate with internal teams.

You will handle routine inquiries, ensure data accuracy, and maintain a positive customer experience while working 40 hours per week, in-office in London, Ontario.

Qualifications

• Experience with ERP and CRM systems (e.g., INFOR LN, Salesforce) is an asset.
• Strong MS Office knowledge (Excel, Word).
• Excellent communication and collaboration across cross-functional teams and with multiple stakeholders.
• High attention to detail with organizational and scheduling abilities.
• Ability to work in a fast-paced environment and balance competing priorities.

Responsibilities

• Process US customer orders in LN, ensuring information is entered accurately.
• Access Salesforce to manage customer requests, respond to emails, and process orders.
• Respond to routine customer inquiries, including product, lead times, tracking, and delivery information.
• Provide purchasing information and shipping documentation for Where to Buy inquiries.
• Coordinate with the Customer Service team and other departments to maintain a positive customer experience.

Skills

ERP experience

CRM systems

Microsoft Office

Communication skills

Multitasking

Tools

Salesforce

INFOR LN

Job description

Ready to be the go-to resource customers rely on? Join a fast-paced team where your service, organization, and problem-solving skills make a difference every day. Agilus by Synergie is recruiting for a Customer Service Support - Temporary Position in the Environmental Manufacturing in London, Ontario. Temporary Customer Service Support role with the contract expected to end January 2027. This vacancy is to provide coverage during an absence. Hours are FT 40 hours weekly in office, London ON.

The Customer Service Support role provides day-to-day assistance to the Customer Service team by processing US customer orders, responding to routine customer inquiries, and providing order and shipment information. The position will work primarily within LN, Salesforce, and Microsoft Teams to support customer requests and collaborate with internal teams.

Benefits

• Total rewards:$21.00 - $23.00 hourly
• Payday every Friday!
• 4% vacation pay added to every pay check!
• Dayshift, Monday to Friday, 40 hours per week.
• In London OfficeCasual Business dress code On-Site Parking

Responsibilities

• Process US customer orders in LN, ensuring information is entered accurately and efficiently.
• Access Salesforce to manage assigned customer requests, respond to customer emails, and process assigned orders.
• Respond to routine customer inquiries, including questions regarding product, order lead times, order tracking, shipment status, and delivery information.
• Respond to “Where to Buy” inquiries from end users and provide appropriate purchasing information and the required shipping documentation related to their orders.
• Monitor assigned customer requests and ensure inquiries are addressed in a timely and professional manner.
• Provide general internal and cross-functional support through Microsoft Teams, responding to routine questions and coordinating information as required.
• Work collaboratively with the Customer Service team and other internal departments to support customer needs and maintain a positive customer experience.

Qualifications

• Experience with ERP and CRM systems (e.g., INFOR LN, Salesforce/SFDC) is an asset.
• Strong working knowledge of Microsoft Office (Excel, Word)
• Effective communication and collaboration across cross-functional teams and with multiple stakeholders, internal customers, and associates in a municipal environment
• High attention to detail with a focus on accuracy and data quality, with strong organizational and scheduling abilities
• Self-motivated, able to multi-task, and balance competing priorities while meeting deadlines and negotiating when necessary
• Ability to work in a fast-paced environment, prioritize tasks, and manage pressure while problem solving effectively
• Ability to work independently while supporting a broader Customer Service team

Agilus by Synergie would like to thank all candidates for their interest in this opportunity.