Patient Engagement & Retention Specialist

Vision Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Free LASIK surgery

3 weeks of vacation

3 sick days

1 wellness day

Group insurance

Telemedicine

RRSP match

Job summary

LASIK MD, partnered with Vision Canada, is seeking a Patient Engagement & Retention Specialist for a hybrid role in Downtown Toronto. This position focuses on enhancing patient satisfaction through personalized consultations and providing crucial information about treatments.

The ideal candidate will possess excellent customer service skills, be organized, and have a flexible schedule. Benefits include a permanent full-time position, bonuses, insurance, and free LASIK surgery.

Qualifications

• Interest in the medical field and a passion for customer service.
• Background in customer service or retention in relevant industries.
• Experience as an account manager or sales representative is an asset.
• Able to travel for training to other clinics in the GTA region.
• Flexible work availability Monday to Saturday (8:30 am-5:00 pm).

Responsibilities

• Present treatment options to prospective patients through various meetings.
• Provide accurate information about surgery, pricing, and scheduling.
• Manage and address patient questions accurately and timely.
• Enhance patient satisfaction by delivering personalized consultations.
• Use computer tools for tracking, reporting, and managing patient activities.

Skills

Excellent customer service

Organizational skills

Time management

Problem-solving skills

Proficient in Outlook, Word, Excel

Strong interpersonal skills

Job description

Description

Position at LASIK MD

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PATIENT ENGAGEMENT & RETENTION SPECIALIST | Hybrid position (in-office/remote) - Downtown Toronto

Working in aLASIK MDclinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (40 hrs/week | hybrid position).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients across different regions through virtual & in-person meetings.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, and Excel for tasks such as results tracking, reporting, EMR systems for follow-up tasks, and managing patient-related activities.
• You will be cross-trained as a Surgical Counselor and a Clinical Counselor (in-clinic positions).

A clear view of your assets

• You have an interest in the medical field and have a passion for delivering excellent customer service.
• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You find it easy to connect with others and quickly build trust.
• Required: You can travel for training to other clinics in the GTA region.
• Schedule: You have flexible work availability Monday to Saturday (8:30 am-5:00 pm).

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.