Customer Service Specialist — SAP, Dispatch & Sales Support

Pacific Coast Building Products, Inc.; Vancouver; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Pension plan

Job summary

Basalite Concrete Products-Vancouver, ULC is seeking a Customer Service Representative to interact with customers via telephone, email or in person, providing information and processing inquiries about products and services. The role includes order processing, dispatch support, and collaboration with Outside Sales to ensure top-tier service.

The position requires strong communication, teamwork and computer skills, with experience in SAP and proficiency in Excel/Outlook.

Qualifications

• Two years customer service experience preferred.
• Strong computer skills in Excel, Word and Outlook; SAP experience an asset.
• Excellent reading, writing and mathematical skills.
• Ability to work in a team and deliver high-quality customer service.

Responsibilities

• Process orders and change-orders from customers, set up sales data in SAP.
• Take phone orders promptly and courteously.
• Perform dispatch duties and back-up Dispatcher as needed.
• Provide marketing support for samples, catalogs and information requests; maintain inventory.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

SAP

Excel

Word

Outlook

Job description

Basalite Concrete Products-Vancouver, ULC is seeking a Customer Service Representative to interact with customers via telephone, email or in person, providing information and processing inquiries about products and services. The role includes order processing, dispatch support, and collaboration with Outside Sales to ensure top-tier service.

The position requires strong communication, teamwork and computer skills, with experience in SAP and proficiency in Excel/Outlook.