Customer Service Representative 1 1

Basalite Concrete Products, LLC; Vancouver; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Pension plan

Job summary

Basalite Concrete Products-Vancouver, ULC is seeking a Customer Service Representative to interact with customers via telephone, email or in person, providing information and processing inquiries about products and services. The role includes order processing, dispatch support, and collaboration with Outside Sales to ensure top-tier service.

The position requires strong communication, teamwork and computer skills, with experience in SAP and proficiency in Excel/Outlook.

Qualifications

• Two years customer service experience preferred.
• Strong computer skills in Excel, Word and Outlook; SAP experience an asset.
• Excellent reading, writing and mathematical skills.
• Ability to work in a team and deliver high-quality customer service.

Responsibilities

• Process orders and change-orders from customers, set up sales data in SAP.
• Take phone orders promptly and courteously.
• Perform dispatch duties and back-up Dispatcher as needed.
• Provide marketing support for samples, catalogs and information requests; maintain inventory.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

SAP

Excel

Word

Outlook

Job description

Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary of the Pacific Coast Building Products Family of Companies.

Basalite’s Core Values guide our behavior and our business. The test of a company's values is not what is written or said, but by the actions and decisions made every day. Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.

CUSTOMER SERVICE REPRESENTATIVE

POSITION SUMMARY: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process information in response to inquiries, concerns and requests about products and services. Performance of other related duties as required.

SUPERVISION RECEIVED: General supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process orders and change-orders received from customers and Sales Representatives, set-up sales order, payers, and essential data in SAP for initial order.
• Take phone orders in a prompt and courteous manner.
• Perform dispatch duties and serve as back-up Dispatcher as required.
• Provide marketing support for samples, catalogs and information requests. Maintain marketing inventory
• Works with Outside Sales Teams to coordinate customer requests and to help provide superior customer service.
• Participate in semi-annual inventory counts.
• All other office duties and responsibilities assigned from time to time by the company or its designated representatives.
• Abide by all safety rules set forth by the company and governmental regulatory agencies and ensure that hazardous conditions are reported and corrected.

QUALIFICATIONS:

• Two years customer service experience preferred, experience in the concrete block, pavers and/or sack industry are preferred. Marketing skills an asset.
• Must have strong computer skills, especially in Excel, Word and Outlook. SAP experience an asset.
• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
• Must have strong communication, teamwork, decision-making and interpersonal skills.
• Demonstrated commitment to consistently delivering the highest quality customer service.
• Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.
• Requires good reading, writing and mathematical skills.

PHYSICAL DEMANDS

• Standing, walking, sitting, talking/listening, reaching with hands and arms
• Lift and/or move up to 25 pounds.
• Regular attendance is required.

WORK ENVIRONMENT:

• Office environment with moderate noise.
• Indoor and outdoor weather conditions.

Basalite offers excellent benefits and compensation package which includes medical, dental, vision and pension.