Order & Customer Support Specialist

Bunzl Canada; Victoria; On-site; CAD 42,000 - 54,000; Full time

Job summary

Bunzl Canada is seeking a Customer Service Representative in Victoria to educate customers on products, take and enter orders, and support multiple software systems including online ordering platforms. You will work with sales, service, procurement, warehouse, shipping and management to ensure customer needs are met.

The role requires 1–2 years of experience, strong communication, ability to handle high-volume calls, and a team-oriented mindset.

Qualifications

• Minimum 1–2 years customer service experience.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Experience with order processing and basic troubleshooting.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers on back orders or special orders.
• Respond to inquiries and requests relating to our products.
• Provide customers with simple quotes and promotions information.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact via telephone, email, fax or mail.
• Fill in across divisions and departments to provide exceptional service.
• Must be able to work with minimal supervision, while being proficient and teamwork.

Skills

Customer service

Order entry

Communication

Multitasking

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Bunzl Canada is seeking a Customer Service Representative in Victoria to educate customers on products, take and enter orders, and support multiple software systems including online ordering platforms. You will work with sales, service, procurement, warehouse, shipping and management to ensure customer needs are met.

The role requires 1–2 years of experience, strong communication, ability to handle high-volume calls, and a team-oriented mindset.