Customer Service Specialist

HG HomeClub; Toronto; Hybrid; CAD 60,000 - 71,000; Full time

Job summary

Atlas Roofing Corporation, in its Roof and Wall Insulation division, seeks a Customer Service Specialist to manage orders, liaise with customers, and drive service excellence. The role emphasizes ERP/CRM fluency and strong communication with internal teams and suppliers.

You will handle order processing from placement to billing, monitor inventories, and advise on lead times. A four-year degree is preferred, with compensation in the upper $40ks and a comprehensive benefits program.

Qualifications

• Excellent telephone skills and the ability to act as a liaison between customers and the company.
• Strong data entry discipline and familiarity with ERP and CRM systems.
• Ability to assess customer needs and ensure high-quality service and satisfaction.
• Proven ability to build rapport with internal and external customers.

Responsibilities

• Serve as liaison between internal/external customers to ensure a quality experience.
• Manage existing and new account relationships; promote products and pricing; respond to requests.
• Process orders from placement through shipment and billing; handle backorders.
• Monitor production and inventory reports; communicate backorder updates to customers.
• Inform management and sales of changes in lead times or production issues.
• Process Special Approval Requests and Buying Agreements for pricing deviations.
• Verify pricing accuracy on orders to minimize billing adjustments.
• Follow up on quoted projects to help secure orders.

Skills

Telephone skills

Interpersonal skills

Customer service mindset

Education

Bachelor's degree preferred

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

• Salary - Starting in the upper $40ks
• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.