Customer Service Specialist

Atlas Roofing Corporation; Toronto; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life/AD&D/LTD

401k and vacation/holiday package

Job summary

Atlas Roofing Corporation's Roof and Wall Insulation division seeks a Customer Service Specialist to act as a liaison between internal and external customers and advocate a quality customer experience. The role manages accounts, promotes products, communicates pricing, responds to requests, and handles orders from placement through shipment and billing.

Responsibilities include monitoring backorders, updating production and inventory reports, and advising management of production changes that

Qualifications

• Four-year college degree preferred or four years’ experience in customer accounts management.
• Experience in a manufacturing environment is a plus.
• Strong communication and service orientation are essential.

Responsibilities

• Acts as liaison between internal and external customers to ensure quality experience.
• Manages accounts, communicates pricing, responds to requests, resolves complaints.
• Handles orders from placement through shipment and billing, monitors backorders.
• Informs management of changes in lead times or production issues affecting service.
• Verifies pricing on orders to minimize billing adjustments and supports quoted projects.

Skills

Telephone skills

Customer service

Interpersonal skills

Relationship building

Education

Four-year college degree preferred

Experience in customer account management

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

• Salary - Starting in the upper $40ks
• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.