Customer Service Representative - Operations Department

Proline Management Ltd.; New Brunswick; On-site; CAD 40,000 - 50,000; Full time

Job summary

A property management firm in New Brunswick is seeking a Customer Service Representative to join their team. This full-time, in-office position involves handling customer inquiries, managing property-related tasks, and supporting maintenance efforts. The ideal candidate will demonstrate strong customer service skills and a desire to learn. Offering $40,000-$50,000 annually, the role includes perks like vacation time and a supportive work environment focused on personal growth.

Benefits

Paid days off on birthday and anniversary

4 paid volunteer days off

RRSP matching contributions

Health & Dental Benefits

Team socials and parties

Employee referral program

Education Funding Program

Opportunities for growth

Qualifications

• Confident, kind, and patient with excellent listening skills.
• Ability to manage a high volume of emails and tasks.
• Thrives in a demanding environment and adapts to changing priorities.

Responsibilities

• Demonstrate customer service excellence daily.
• Manage high volume phone and email correspondence.
• Assist the Property Manager with scheduling and maintenance tasks.

Skills

Customer service excellence

Active listening

Problem-solving

Organizational skills

Job description

Customer Service Representative – Operations Department

We are looking for a goal-oriented, motivated & organized customer service professional who has a passion for helping people live and grow together to join our close-knit team.

A little about us:

• We are friendly, hardworking, a little weird, and enjoy having fun together.
• We support our clients, communities and each other. We create connections and generate progress through learning, listening, and understanding.
• We are driven by solutions and focus on the positive. We know that big ideas take courage and that together, we can do anything and that anything is possible.
• We share information freely. We are authentic, respectful, and act with integrity. We take ownership of our mistakes and are not afraid of new truths or new ideas.
• Do you want to know more? Visit our website https://www.prolinemanagement.com.

Perks for You:

• Paid days off on your birthday and job anniversary.
• 4 paid volunteer days off per year.
• RRSP matching contributions.
• Health & Dental Benefits.
• Team socials and parties.
• Wellness and Social Committees.
• Employee referral program.
• Education Funding Program.
• Opportunities for growth.

If you are energized by working with people and want to join an amazing team that is the same, this could be the position for you. You’ll bring a desire to learn, grow, and help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you!

This is YOU to a ‘T’:

• You are confident, kind, patient, and an active listener.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You use systems to keep organized and know how to effectively manage a high volume of emails and tasks.
• You love solving problems for people and helping your whole team succeed.
• You thrive in a demanding environment.
• You are able to effectively flow between different tasks seamlessly.
• You challenge chaos with solutions, smiles, and the right amount of humor.

A day in the life of an Operations Coordinator looks like this:

• Daily reception desk duties shared with the team of fellow Operations Coordinators.
• Consistently demonstrate customer service excellence.
• Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
• Assist the Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at their direction.
• Effectively managing a high volume of phone and email correspondence.
• This position may require working in two offices on a rotating schedule.
• Other duties as assigned.
• For those interested, this position offers the opportunity to grow into our Property Manager Trainee position.

Position Details:

• Full-time in-office position, based out of our head office in Langford.
• While a full-time arrangement is strongly preferred, we welcome applications from qualified part-time candidates who are able to commit to a minimum of 25 hours per week, working Monday to Friday from 9:00 a.m. to 2:00 p.m. Applicants seeking part-time consideration should clearly indicate this in their cover letter.
• $40,000-$50,000 annually.
• Two weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.

We are looking for someone who will fit in well with our values and our team. To apply for this position, please submit your resume and cover letter outlining why your skills, experience and personality will allow you to shine in a customer centric role as an Operations Coordinator. We are looking forward to reviewing your application!

Please note that only candidates selected for the interview process will be contacted.