Customer Service Representative I

NAIT (Northern Alberta Institute of Technology); Edmonton; On-site; CAD 34,000 - 45,000; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

NAIT is seeking a Customer Service Representative I for our on-campus bookstore operations in Edmonton. This 30-hour-per-week, part-time role covers warehouse, web department, and sales floor, with varied shifts including evenings and some Saturdays.

You will engage customers, process orders, manage inventory, support digital course materials, and help maintain pricing and merchandising while upholding NAIT's standards of service and safety.

Qualifications

• Completion of grade 12 or equivalent experience and education.
• Experience in a retail back-of-house or retail warehouse environment, be detail oriented and organized.
• Experience with a pallet jack is an asset.
• Confidence using Microsoft Office daily.

Responsibilities

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
• Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale.
• Ensure paperwork for processing to Finance is timely and accurate.
• Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner.
• Consistent updating of locations for all course materials.
• Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor.
• Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing.
• Enact loss-prevention strategies to support a secure shopping environment.

Skills

Detail oriented

Customer service

Communication

Teamwork

Flexible scheduling

Microsoft Office

Retail inventory systems

Education

Grade 12

Tools

Pallet jack

Microsoft Office

Retail inventory management system

Job description

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Please Note

This posting will be used to fill three positions. This is a temporary position ending on or before November 26, 2027 with the possibility of extension.

Please Note

This 30 hour a week position is an on-campus only role working in our NAIT Main campus bookstore warehouse, web department and sales floor. The successful candidate must have availability for varied shift times throughout the year to support business needs.

Job Description

Are you an engaged, people focused individual who is looking to work with an energetic team? The Bookstore is looking for an organized, professional individual to join our team and provide outstanding customer experiences both behind the scenes and on the sales floor. We are more than just a bookstore, and not only will you verify and process products coming through our warehouse and fulfil web orders, but you will also provide digital course material support and assist in sales floor service. This position includes a variety of shifts flexing between the hours of 8am and 5:15pm, this may also include some evenings or Saturdays. The successful candidate is expected to represent NAIT in a positive, professional manner and help us toward reaching strategic institutional goals. If you have a passion to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done.

Key Responsibilities

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
• Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale
• Ensure paperwork for processing to Finance is timely and accurate
• Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner
• Consistent updating of locations for all course materials
• Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor
• Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing
• Enact loss-prevention strategies to support a secure shopping environment

Skills & Abilities

• Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist couriers, staff, and customers
• Show initiative, excellent skills in customer service, communication (including phone etiquette), teamwork and a creative open mind
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• A strong working knowledge of the Microsoft office suite and previous experience with a retail inventory management system
• Must be able to lift to 50 lbs, this job requires standing, bending and moving product consistently
• A driver's license and access to a reliable vehicle would be an asset

Qualifications

• Completion of grade 12 or have an equivalent combination of experience and education related to the role
• The successful candidate should have experience in a retail back of house or retail warehouse environment, be detail oriented and organized
• Experience with a pallet jack is an asset
• Confidence in Microsoft office suite is a must as our staff use this on a daily basis

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Customer Service Representative I

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package. Note: Remuneration for part-time positions will be pro-rated based on FTE (full-time equivalent). The compensation range for this job posting is : $33,648.27 - $45,216.16 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [e-mail].