Customer service representative Human Resources

UAP inc.; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Job summary

UAP seeks a dedicated HR Service Associate to be the first point of contact for employees across Canada. You will respond to inquiries via phone and ServiceNow, delivering fast, accurate support on HR topics and policies.

Ideal candidates have at least 1 year in customer service, strong multitasking skills, and fluency in French and English, enabling collaboration across Canada.

Qualifications

• 1 year or more of customer service experience.
• Ability to manage multiple systems, emails, and phone calls.
• Bilingual in French and English, written and spoken.

Responsibilities

• Be the first point of contact for Canadian team members and answer HR inquiries.
• Provide fast, accurate, and friendly service through phone and ServiceNow tickets.
• Explain HR policies and processes clearly and escalate complex cases when needed.

Skills

Customer service

Multitasking

Bilingual French/English

Job description

• Full-time
• Division: CCH_CAN_Corpo
• Reg/Temp: Regular
• Salary Grade: UAP - U1A
• Dept ID: CC_CAN_09139013
• Region: CCH_CAN_People_and_Culture

Company Description

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!

Job Description

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

• Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
• Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and **escalate complex situations to Level 2 technicians**;
• Provide clear and accurate information about HR policies, procedures, and processes.

Qualifications

To join our team, you need:

• A minimum of 1 year of experience in customer service (preferably in a call center).
• Ability to simultaneously manage multiple systems, emails, and phone calls.
• Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.