Customer Service Representative - CONTRACT 6 months

Westlake; Ottawa; On-site; CAD 22,000 - 33,000; Full time

Job summary

Westlake Chemical Corporation is seeking a contract-based customer service/office support role in Ottawa to manage customer accounts, process orders and provide after-sales service. The position emphasizes accurate pricing, order processing, and effective communication with clients and internal teams.

The role requires a High School Diploma, strong computer skills, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Knowledge/experience in building supplies.
• Ability to follow branch business procedures.
• Strong communication, both spoken and written.
• Ability to work in a fast-paced, self-directed environment.
• Team oriented and able to work independently.
• Strong computer skills.
• Experience at a customer service desk/counter.

Responsibilities

• Process customer orders, including custom orders, and price them accurately.
• Process financial transactions according to credit procedures.
• Answer telephones and process/distribute incoming email.
• Use POS & JDE systems to process quotes, orders and invoices.
• Prepare quotes and follow up accordingly.
• Provide overall support and after sales service to customers.
• Other customer/administrative/warehouse duties as required.

Skills

Communication skills

Teamwork

Problem solving

Fast-paced work

Independence

Computer skills

Procedural compliance

Education

High School Diploma

Tools

POS systems

JDE systems

Job description

SUMMARY

The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Process customer orders, including custom orders, and price them accurately
• Process financial transactions according to credit procedures
• Answer telephones and process/distribute incoming email
• Use the POS & JDE systems to process quotes, orders and invoices
• Prepare quotes and follow up accordingly
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma
• Knowledge/experience in building supplies
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• *MUST HAVE* impeccable communication skills, both spoken and written.
• Ability to work in a fast-paced, self-directed environment
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.