Customer Service Representative - CONTRACT 6 months

Westlake Royal Building Products; Ottawa; Presencial; CAD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Westlake Royal Building Products in Ottawa, Ontario, is seeking a contract Customer Service Associate to provide high-quality service, manage customer accounts, and identify materials for orders. The role includes handling orders, quotes, and after-sales support in a fast-paced office environment.

The ideal candidate has a High School Diploma, strong communication and computer skills, and experience at a customer service desk.

Formación

• Impeccable communication skills, both spoken and written.
• Strong computer skills and ability to use POS and JDE systems.
• Experience at a customer service desk or counter is preferred.

Responsabilidades

• Process customer orders, including custom orders, and price them accurately.
• Process financial transactions according to credit procedures.
• Answer telephones and process/distribute incoming email.
• Use the POS & JDE systems to process quotes, orders and invoices.
• Prepare quotes and follow up accordingly.
• Provide overall support and after sales service to customers.
• Other customer/administrative/warehouse duties as required.

Conocimientos

Communication skills

Computer skills

Teamwork

Problem solving

Educación

High School Diploma

Herramientas

POS & JDE systems

Descripción del empleo

Summary

The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

Summary

The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

Duties And Responsibilities

May include, but are not limited to, the following:

• Process customer orders, including custom orders, and price them accurately
• Process financial transactions according to credit procedures
• Answer telephones and process/distribute incoming email
• Use the POS & JDE systems to process quotes, orders and invoices
• Prepare quotes and follow up accordingly
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

Education, Experience And Qualifications

• High School Diploma
• Knowledge/experience in building supplies
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• *MUST HAVE* impeccable communication skills, both spoken and written.
• Ability to work in a fast-paced, self-directed environment
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through your products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.