Customer Service Representative - CONTRACT 6 months

Westlake Management Services; Ottawa; On-site; CAD 42,000 - 52,000; Part time

Job summary

Westlake Management Services in Ottawa seeks a contract-position customer-focused assistant to manage orders, inventory, and accounts. Responsibilities include processing orders, quoting, and after-sales support to customers.

You will handle phones, emails, and transactions, and use POS and JDE systems to generate quotes, invoices, and orders. A team and independent work style with strong communication skills is essential.

Qualifications

• High School Diploma required.
• Knowledge/experience in building supplies preferred.
• Able to follow branch procedures and work in a fast-paced environment.
• Excellent written and spoken communication skills.

Responsibilities

• Process customer orders, including custom orders, and price them accurately.
• Process financial transactions according to credit procedures.
• Answer telephones and process/distribute incoming email.
• Use the POS & JDE systems to process quotes, orders and invoices.
• Prepare quotes and follow up accordingly.
• Provide overall support and after sales service to customers.

Skills

Customer service

Communication

Inventory management

Data entry

Microsoft Office

POS systems

JDE ERP

Teamwork

Education

High School Diploma

Tools

JDE

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES

• Process customer orders, including custom orders, and price them accurately
• Process financial transactions according to credit procedures
• Answer telephones and process/distribute incoming email
• Use the POS & JDE systems to process quotes, orders and invoices
• Prepare quotes and follow up accordingly
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma
• Knowledge/experience in building supplies
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• *MUST HAVE* impeccable communication skills, both spoken and written.
• Ability to work in a fast-paced, self-directed environment
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.