Bilingual Associate Customer Service- Contract

Westlake Chemical; Laval (administrative region); On-site; CAD 38,000 - 48,000; Full time

Job summary

Westlake is seeking a Customer Service Order Processing Clerk in Laval, QC for a 6-month contract. You will input orders into JDE, communicate shipment schedules, and handle inquiries by phone, fax, email, and other means.

Responsibilities include ensuring SOX compliant documentation, maintaining customer files, coordinating with internal departments, and keeping customers informed about order status and changes.

Qualifications

• Three years customer service experience.
• Passion for customer service.
• Preferably in a manufacturing environment.

Responsibilities

• Input orders into JDE, including prices, terms, product and ship-to details.
• Process paperwork for sales orders and maintain accurate system data.
• Ensure SOX compliance and proper documentation is filed.
• Maintain customer files with pricing, payment and delivery terms.
• Update customers on order status and changes with internal teams.

Skills

Customer service

Communication

Tools

JDE

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. We build communities, let us build your career.

About the job

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

THIS IS A 6 MONTH CONTRACT

Daily responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.
• Completes all necessary paperwork required per sales orders.
• Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards.
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed.
• Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro‑active manner.
• Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval.
• Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status.
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all price increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file.
• Reports competitive activities to Sales team and processes requests for samples.

What you bring to the table

• A passion for customer service.
• Three years customer service experience.
• Preferably in a manufacturing environment.

Equal Opportunity

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Company

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com. Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®. To view other career opportunities at Westlake and our family of companies, visit https://westlaketalent.com